Description 3 Days Hybrid from any of our locations in RI, Iselin NJ, MA, Charlotte NC, Pittsburgh PA, Atlanta GA, Dallas TX or Phoenix AZ Role is not relocation eligible. At Citizens, we invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. As Manager of Mainframe Engineering, you will maintain, support, tune and enhance the Citizens z/OS Mainframe systems. This includes, but is not limited to, Mainframe health, ISV product support, issue resolution, and SME support and consultancy to production, operations, applications, and technical teams. Your work will drive innovation within the company, to ensure the functionality, deployment, and scalability of Citizen’s Mainframe platform. This is an exciting opportunity to help modernize and transform the Mainframe environment with room for professional growth. Primary responsibilities include: + Responsible for the overall support and health of the Mainframe Software and Hardware environment + Oversee installation, maintenance and upgrades of various ISV program products and subsystems using SMP/E + Coordinate 24X7 production support and secondary level z/OS system support. + Manage offshore resources and escalate to Senior Engineers and manager, as needed. + Work with other support, development, and user groups to manage requests. + Work with vendors on software licensing, issues, and upgrades as needed. + Aid applications and operations teams with problem determination. + Provide SME support and consultancy to various teams. + Plan, schedule, and manage all assigned tasks and projects. + Act as a technical liaison between technical and nontechnical colleagues, including senior management, operations teams, engineers, architects, etc. to offer operational insight to upcoming updates, implementations, installations, tests, and strategies. + Lead proactive efforts to improve the performance, accessibility, capability, control, and functionality. + Identify cost savings opportunities. Pay Transparency The salary range for this position is $ 154,160 - $ 231,240 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/28/2025