Job Overview:
The Maintenance Coordinator will be responsible for customer service by phone and walk in requests. Including creating and following up on work orders, dispatching staff and business partners and assisting the Maintenance Manager with various projects.
Compensation: $26-29/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities:
Listen to customer concerns that pertain to maintenance items Create work orders for contractors and staff Close completed work orders Write letters/emails responding to members that wrote to the maintenance department Track front yard landscape modifications Assist Maintenance Manager with miscellaneous projects Assist Maintenance Manager to compile information on accidents, work with insurance companies and give information to accounting clerk Obtain insurance information in the event of an accident and work with staff and the insurance company until the claim is closed.Additional Duties & Responsibilities
Skills & Qualifications:
Strong ethical practices. Strong verbal and written communication skills. Ability to learn and work in a proprietary software program called Connect. Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders. Excellent general math skills. Demonstrated organizational and time management skills with the ability to multitask, implement, and monitor progress for successful completion. Ability to work well under pressure in a fast paced environment meeting deadlines. Demonstrates attention to detail. Excellent attendance and punctuality. Working knowledge of Microsoft Office applications; including MS Word, Excel, Outlook.Physical Requirements and Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift 30 lbs. Must be able to sit and stand for extended periods of time. Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors. Must be able to communicate both on the phone and in person in order to resolve issues related to the business. Must have finger dexterity for typing/using a keyboard. Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time. Ability to work with inside and outside environmental elements (noise weather, etc.).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Tools & Equipment Used:
Must have a valid California driver's license Must have own reliable transportation Must have State mandated vehicle insurance Office equipment; computers, printers, fax machine, etc.What We Offer:
Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.