POSITION SUMMARY 

Provides technical support across DN software applications. Delivers enterprise level assistance to customers by analyzing, researching, diagnosing, troubleshooting incidents and identifying solutions to resolve functional / system issues. Works closely with customers throughout the process to gather necessary details, drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.
 

ADDITIONAL RESPONSIBILITIES 

Collaborate with HQ or RHQ to find the resolution for production issues. Working with Technical Support team to deliver Hotfixes, Patch, Firmware to customers