Position Type: Full time
State: VA
City: Arlington
Zip Code: 22203
Overview
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work.
The Role
Are you ready to join an extraordinary team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished administrative professional with a passion for innovation and a vision for excellence, your next career move is here.
The Maintenance Coordinator I is responsible for managing the administrative tasks for a large, complex community or group of communities (neighborhood). This associate supports the maintenance or office administrative functions, depending on the needs of the community or neighborhood, which includes supporting some or all of the following processes: service requests, preventive maintenance, on-site purchasing, move-ins, renewals, move-outs, project management, and general administration. The Maintenance Coordinator I will follow a Monday - Friday schedule from 8 am - 5 pm.
The right candidate must have excellent relationship building and customer service skills as well as exceptional organizational and multi-tasking skills. You know how to tackle a problem head-on while juggling a number of responsibilities and supporting a large team of associates.
Essential Job Functions:
Supports the service request process, which includes entering, tracking, and closing service requests, and follows up on outstanding issues and completes warm calls.Supports the preventive maintenance and project management processes, prepares resident communications, schedules appointments, tracks and closes preventive maintenance tasks, assists with contract preparation, and maintains files to comply with company policies.Supports the move-in, move-out, and renewal processes; schedules inspections, move-ins and move-outs; prepares resident communication packages and lease paperwork; prepares the itemized receipts and photos for security deposit submittals.Support the office with resident amenities and security to include parking, guest suites, community room reservations, electronic access, resident package delivery/acceptance, etc.Updates maintenance and environmental documentation, such as carpet replacement logs, hot water tank replacement logs, exterminating logs, lead paint notification, asbestos awareness, etc.Supports the office and maintenance purchasing processes, enters orders and invoices, researches aged orders and invoices, confirms the receipt of goods, and communicates accruals to the Accounting department.Maintains partnership with the Customer Care Center.Provides general administrative support, such as report preparation and meeting coordination.Monitors and adheres to applicable AVB policies and Procedures and ensures compliance as needed with federal, state, and local laws, specifically Fair Housing regulations.All other tasks as assigned by the manager.You have:
High School diploma or equivalent (GED) required
Bachelor’s degree preferred
1 - 2 years of multi-family or related property management experience preferred
Equivalent experience in retail or hospitality industry accepted
Administrative and organizational experience
Technical computer experience in different office software
Ability to listen and quickly develop rapport with residents and associates and successfully solve problems
Experience completing repetitive administrative tasks with high attention to detail and limited mistakes
Ability to manages multiple on-going tasks and schedules and adhere to and enforce required deadlines
Strong communication, organizational skills and the ability to multi-task.
Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.
Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
Frequently transports objects of up to 25 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.
Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.We offer:Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.Growth based on achievement and promotion from within.Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).A 20% discount on our incredible apartment homes.A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.Additional InfoAvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/) Job ID JR103046