Client Reference Code: 2024-38816

Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of plant maintenance (including demand and predictive maintenance) and engineering for existing system. Supervise maintenance contract labor resources. Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on activity and results. Responsible for the hiring, training, development and performance management of staff.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.Manage all plant maintenance operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customers.Provide oversight of contract labor management, including adherence to scope of work and quality standards as business needs dictate.Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; provide technical support to the regional office as needed.Ensure usage and compliance of company tools.Serve as the MA subject matter expert (SME) for company tools, such as Node Health Report, Node Slayer, CPE telemetry, DRUM, eQA Live, eQA PM, and meter based home certification.Support and drive the regional and company-wide training initiatives for maintenance technicians.Participate in preparation of the capital and operating budget process and monitor activity throughout the year to ensure operating expenses and system plant maintenance expenses are controlled according to the budgeted plan to meet or exceed annual cash flow.Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standards.Monitor and review system material management procedures, inventory control, safety-training program and security to ensure compliance with standard operating procedures.Ensure system maps are updated timely and are current/accessible to field technical teams.Evaluate and consult with cross-functional leadership and their teams regarding technical operations and strategic planning of the network, including rebuilds, interconnections and VHub implementations and new product deployment.As needed, assist with the facilitation of Statement of Work (SOW) and renewals for contract labor resources.Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies.Establish positive employee relations through effective communication and ongoing support.Develop an effective frontline leadership team and assist with developing their direct reports to drive a high performance culture and environment.Adhere to industry specific local, state, and federal regulations, as applicable.Know, understand and follow company policy.Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishAdvanced understanding of the TCP/IP stack and associated abstraction layersAdvanced knowledge of company products and servicesAdvanced knowledge and understanding of the testing and reporting of technical proofs of performanceAdvanced knowledge of construction practices and specificationsAdvanced knowledge of Headend operation & standardsAdvanced knowledge and ability of Installation/Service requirements both as it relates to policies & proceduresAdvanced knowledge of network designs, network architectures, and network topologiesAbility to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipmentAbility to drive Company vehicle in a safe and responsible mannerAbility to accurately measure distances, using tapes or other measuring devicesAbility to climb poles using gaffs, hooks and climbing belt as neededAbility to differentiate between different sizes and colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to operate a bucket truck and test equipment, required to perform job dutiesAbility to operate appropriate computer or test equipment associated with positionAbility to perform job from high places (i.e. poles and roofs)Ability to use the following hand tools electric drills, hammers, wrenches, screwdriversAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsAbility to work with small components and wires to make cable connectionsAbility to splice coaxial cableAbility to use handheld communication devices and applicationsAbility to work while standing 50-70% of the timeAbility to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)Ability to handle multiple projects and tasksAbility to maintain confidentialityAbility to prioritize and organize effectivelyAbility to make decisions and solve problems while working under pressureAbility to supervise and motivate othersAbility to use personal computer and software applicationsDemonstrated effective leadership skillsUnderstanding of applicable local and state rules and regulationsUnderstanding of OSHA rules and regulations, both federal and stateUnderstanding of power distribution systemsKnowledge of Analog Transmission Line theoryKnowledge of Electronic theoryKnowledge of Fiber Optic theoryKnowledge of National Electric Code and National Electric Safety CodeKnowledge of company products and servicesKnowledge of HFC, Advanced Video, and IP NetworksKnowledge of the capital and operating budget processKnowledge of Microsoft OfficeKnowledge of all FCC compliance reports and other rules and regulations

Required Education

Bachelor´s degree in Electronic Engineering or related field, or equivalent experienceNCTI Advanced Technical Certification or SCTE Certification or equivalent

Required Related Work Experience and Number of Years

System engineering experience - 5+Management experience - 2+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

FCC General Radio Telephone/Radio Telegraph license or equivalent

WORKING CONDITIONS

Majority of work performed in an office environmentMay work indoors in confined space, poorly ventilated areas such as attics during extreme heatExposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork and travel in inclement weatherWork performed at various heights above ground on telephone/power polesWork in a 24x7, fast paced environmentMay require overnight travel and extended hours

#LI-CC3

Job Code : TMN230

2024-38816
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13535 Business Unit: Field Operations Zip Code: 64133

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