Summary Maintenance Operations Analyst Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise. The Maintenance Operations Analyst expands his/her practical experience in the application of system analysis techniques and procedures monitoring the NII RPM Operations Center (NROC) electronic dashboard and taking a myriad of possible actions. they will also assist in the monitoring and actions in the MAXIMO program. Responsibilities Monitors the electronic NROC dashboard and carries out fact-finding and analyses as assigned Applies established procedures taught where the nature of the system and feasibility have been decided. Watches for “alerts” from the NROC dashboard, analyzes the alerts from principles taught to determine whether a work order should be initiated, and takes appropriate action including calling the port, discussing with PNNL or simply waiting and continuing to monitor the problem. Initiates work orders and follows up on those work orders until completion Incumbents of position work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available. Completed work may be reviewed for conformance to requirements, timeliness, and efficiency. Supervisory Responsibilities – None. Other duties as assigned. Qualifications High School Diploma/GED required Associate degree preferred 2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment. Experience with NII equipment is preferred. Internal candidates may substitute for this requirement for 1+ year experience in the MDC. Must pass a CBP Background Investigation Must have a valid driver’s license Knowledge, Skills and Abilities: Strong organizational skills, ability to prioritize and multi-task Must have analyzation skills to put several inputs together and arrive at an answer Proficient in Microsoft Office Suite, i.e. Word, Excel, and PowerPoint Strong oral and written communication skills Knowledge of MAXIMO is a plus Knowledge of ticketing systems a plus Ability to work shift work that includes nights, weekends, and holidays How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ #Chenega IT Enterprise Services, LLC