Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.

Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictateActively support all efforts to optimize network performance and reliability to ensure continuous customer satisfactionEnsure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standardsRegularly observe and mentor employees regarding safety, quality, productivity and individual growthCoordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployedPerform practical field evaluations to verify technical competencies and safe practices; provide necessary feedbackEnsure staff has and maintains necessary company-issued tools and equipmentMonitor current procedures and tests performed to ensure compliance with FCC standardsPlan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as neededEffectively interface with third party vendorsOperate Company vehicle in a safe and responsible mannerAdhere to industry specific local, state, and federal regulations, as applicableInstill knowledge of all company products and servicesMaintain records and documents in accordance with company policies and proceduresEstablish positive employee relations through effective communication and ongoing supportKnow, understand and follow company policyPerform other duties as requested by manager

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdriversBasic knowledge using software tools to support the current operationsKnowledge in basic network devices and network appliancesAdvanced knowledge of HFC Distribution NetworkModerate knowledge of IP NetworksModerate knowledge of Headend operation and Customer Premise NetworkBasic knowledge of company products and servicesAbility to accurately take measurements and apply to position tasksAbility to drive Company vehicle in a safe and responsible mannerAbility to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders)Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)Ability to perform job from high places (i.e. poles and roofs)Ability to differentiate between different sizes and colors of wiresAbility to work with small components and wires to make cable connectionsAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool beltsAbility to travel (including during inclement weather) to and from assigned territories and company facilitiesAbility to work outside for extended periods in any season and/or during inclement weatherAbility to work while standing 50-70% of the timeAbility to handle multiple projects and tasksAbility to supervise, mentor and motivate othersAbility to complete documentation accuratelyAbility to maintain confidentialityAbility to prioritize and organize effectivelyAbility to use personal computer and software applications including Microsoft OfficeAbility to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)Ability to use handheld communication devices and applications

Certifications and Licenses

Valid driver's license with satisfactory driving record within Company required standards

Education

Associate’s degree in electronics or related field, or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Related Work Experience Number of Years

Construction and/or maintenance of optical and coax distribution 4+

Networks or equivalent work experience

Supervisory experience in a technical environment or equivalent 1+

PREFERRED QUALIFICATIONS

Demonstrated leadership qualities

WORKING CONDITIONS

Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or coldExposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork in commercial or factory type environmentsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork and travel in inclement weatherSome work may be performed in an office environmentWork performed at various heights above ground on telephone/power polesSome out of town and overnight travel as the business needs dictateOccasionally required to work overtime as the business needs dictateAbility to work weekends as the business needs dictate
TMN403 2024-41217 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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