Job Title

Maintenance Supervisor

Job Description Summary

The Maintenance Supervisor is responsible for the management of the Maintenance Department services at the site level. The Maintenance Supervisor directs the supervisors and subcontractors assigned to a site in accordance with C&W SERVICES Services policies and procedures and the strategic direction as set by the C&W SERVICES Site Manager. Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, troubleshooting/problem solving, and orientation/training of supervisor and support personnel, reliability, customer relations, and special project work as requested.

Job Description

Maintenance Supervisor reports to the Site Manager and is responsible for the following activities:

Supervises the overall activities of maintenance and supervises personnel.Maintains/monitors work schedules of all personnel, including the preparation and submission of weekly payroll time sheetsManages Maintenance Team Work Order assignments, queue and ensures deliverables and due dates are met.Establishes/maintains work performance standardsConducts quality assurance checks and manages materials inventory as well as general use of equipmentCoordinates and controls special project workMeasures performance of department against assigned budgets and quality standardsResolves on-site service delivery problemsParticipates in ongoing management/technical skill development training programsConducts orientation of employees, develops employees skills/abilities and performs annual employee evaluationsAbility to lift up to 50 lbsOther duties as assignedMS Office (Word,  Power Point and Excel) proficiency

Maintains effective ongoing customer relations and acts as point of contact to customer at the site level for operational issues.

Supervisory Responsibilities

Supervises all site Maintenance functions, and, is responsible for the overall direction, coordination, and performance evaluation of staff, subcontractors, and suppliers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies                  

Safety and Risk Management – Role models safety culture.  Implements safety program at the site level.  Performs regular behavioral safety inspections and observations.  Provides safety resources, implements programs and policies, and resolves safety issues.  Directs security procedures; Performs security inspections/audits and conducts drills. 

Problem Solving – Understands business implications of decisions; Aligns work with strategic goals. Develops and implements cost saving measures; Identifies and resolves problems in a timely manner; Leads and participates in group problem solving situations.

Communication – Strong focus on customer service.  Expert at listening. Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Demonstrates group presentation skills; Writes clearly and informatively; Presents information objectively.

Teamwork – Builds and rewards teamwork. Puts success of team above own interests.

Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision. Exhibits confidence in self and others; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.  Delegates effectively.

Inspires and motivates others to perform well; Effectively influences actions and opinions of others.

Managing People – Sets and achieves challenging goals; Builds a diverse workforce.

Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment – Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.  Includes appropriate people in decision-making process.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Productivity and Efficiency – Continually strives to improve productivity.  Implements cost savings plans and programs. Takes responsibility for outcomes; Keeps commitments; Volunteers readily; Undertakes self-development activities.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience   

Bachelor's degree (B. A.) preferred; or seven to ten years related experience; or equivalent combination of education and experience. 

Language Skills           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information to managers, clients, and customers.

Business Skills             

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  Knowledge of Business Systems or Document Management Database software; Lotus Notes Internet software; MS Excel Spreadsheet software and MS Change Control practice.

Reasoning Ability                  

Ability to troubleshoot issues define problems in Integrated Facilities Management service delivery, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.

Certificates, Licenses, Registrations

None required.

Other Qualifications          

Experience in facilities services is required.  Industry specific experience is preferred.  Must have maintenance Supervision/Management experience, ability to identify best practices within industry and a proven ability to apply practices to all tasks within the Maintenance Department.

Experience in life sciences environments required.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $114,750.00 - $135,000.00

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.