Position: Maintenance Support Specialist Job Description: The Maintenance Support Specialist is responsible for answering calls and providing customer service to our fleet of Independent Contractors and our terminals that have company owned assets when their equipment is in need of repair. This is a call center position that is focused on providing quick resolution to mechanical and maintenance issues of our fleet of trucks and trailers in order to ensure the safe operation of all equipment owned and leased to Forward Air. Core Duties & Responsibilities: + Provide assistance for service of trucks and trailers in need of repair + Troubleshoot maintenance solutions to resolve equipment issues quickly & efficiently + Act as a liaison between 3rd party service providers and our internal customers + Manage all PO & work orders for maintenance request from our terminal locations + Maintain accurate records to ensure needed repairs are completed + Develop a strong relationship with Independent Contractors + Respond to customers efficiently, thoroughly, and professionally + Manage customer and driver expectations to align with operational capabilities + Other duties as assigned Requirements: + Prior experience with truck, trailer, and/or forklift repair + Self-motivated problem-solver with strong desire to meet customer needs + Strong verbal and written communication skills + Desire for a long-term career with an industry leading company + Ability to present and maintain a positive corporate image in a fast paced environment + Proactively establish and maintain effective working team relationships with all support departments + Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc. + Must be willing to work a flexible schedule Skills: + Ideal candidate will possess a “can do” attitude with a “will do” work ethic + Must have the ability to work in a fast paced environment + Experience with AS400 operating systems is a plus + Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer. #IND About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team