Responsibilities Implement and monitor programs to maximize revenue, control expense, and improve customer satisfaction. Manage all of the maintenance needs of assigned community to ensure the best physical condition of the community and contribute to Atria Retirement’s annual business goals. Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features and waste management systems. Perform work as required to ensure vacant apartment homes are rent-ready in a timely manner. Manage all customer service requests. Maintain Company customer service standards. Follow through to ensure issue is resolved. Utilize the work order management system in place to manage and record both corrective and preventative maintenance work orders. Assist in the development of the annual maintenance operating budget and manage department expenditures within approved budget. Inspect grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times. Implement and ensure compliance on all applicable Atria Retirement policies and procedures. Promote safe work practices amongst on-site staff. Perform on-call emergency services as required. Negotiate with external maintenance vendors and suppliers as needed. Monitor and enforce contract terms via communication with the Executive Director. Ensure compliance with all federal, provincial and local laws. May drive Company vehicle from community to social and other various destinations (only if required by community). May perform other duties as assigned. Qualifications High school diploma or general education degree (GED) required. Three (3) or more years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician. Effectively read, write and communicate in English with residents and other employees. Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals. Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community. Basic computer skills. Proficient at Microsoft Office and operating standard office equipment. Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, and safety equipment and ability to train others in their safe and appropriate use. Ability to frequently transport up to 60 pounds variable distances, with the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet. Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess valid driver’s license. Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.