We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
We are moving to a new property in 2025 - get in on the ground floor of our new amazing casino!
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WE LOVE OUR WORK.SUMMARY
Greet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast membersMaintain a professional appearance at all times, clean and well groomed as per standardComply with all policies and procedures of the company and department.Maintain the highest standards of professionalism when interacting with guests and co-workers.Have basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.Responsible for greeting, seating, reservations, per standards set by department.Assist all staff members to ensure complete guest satisfaction.Assist in all guest service areas and public relations, dissatisfied guest and special requests.Follows all safety procedures, maintains work area for a clean and safe environment.Be able to answer questions when asked about Hollywood operations.Other duties as assigned. BRING US YOUR BEST.EDUCATION and/or EXPERIENCE
Strong guest service ability. Knowledge of a fine dining restaurant preferred.This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.High school diploma or equivalent is required. Must understand and speak the English language.Ability to work Friday, Saturdays 4p-10p and Sundays 3p-9p
PHYSICAL DEMANDS
The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires several hours standing and walking.
STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
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