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Job Description
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COSTAR GROUP – MAJOR ACCOUNT MANAGER, ONTHEMARKET – LONDON
OVERVIEW
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, and agents better than ever!
Learn more about OnTheMarket.
ROLE DESCRIPTION
As a successful OTM Major Account Manager, you will be managing a small number of multi office agency accounts. You will have a high level of integrity and the opportunity to manage, nurture & grow your existing client base. You’ll be a part of a dynamic, motivated team that strives who take an entrepreneurial approach to sell, train and retain your clients on the whole suite of OTM products. You will be working as part of a collaborative sales team who are on an exciting journey to become the UK's number 1 Residential Property portal!
RESPONSIBILITIES
Development of business growth through sourcing, generating, and building new business for OTM
Understand the OTM suite of products and how they best supporting our customers needs
Build and maintain strong, long-lasting relationships with our Major National accounts. This involves understanding their needs, anticipating changes in the market, and proactively addressing any concerns or issues that arise.
Identify opportunities to upsell or cross-sell products and services to existing clients. This might involve understanding the client's business goals and recommending additional OnTheMarket solutions that align with those objectives.
Develop and implement strategies to ensure high client retention rates. This could include regular check-ins, providing ongoing support, and being proactive in addressing any issues that may arise.
Meeting new and existing clients in person
Negotiating business terms with new and existing
You will build on excellent communication skills and product knowledge to pitch to new and prospective clients.
Represent OTM by hosting and attending industry events and networking with property professionals in your market
QUALIFICATIONS
Proven track record of sales success - Our most successful people generally have experience of selling online marketplaces, portals and similar B2B environments. We will consider other sales backgrounds.
Prior experience of managing National or Key Accounts is a plus
Demonstrate that you have maintained and grown clients over the medium and long-term, providing excellent service
Outstanding communication, presentation and objection handling skills with the confidence and patience to make complex proposals.
Excellent organisational skills and the ability to work to metrics in an intelligent, effective manner.
Educated to degree level or equivalent experience.
A consultative selling style with account management techniques to grow accounts over time. You love building relationships with clients and helping them problem-solve.
Ability to navigate a large organisation – who is the decision-maker, the influencers, the blockers? How do I align them?
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing