Overview Schedules appointments for patients by telephone or in person by performing the following duties. Assists the mammography department with the regulatory guidelines as required by MQSA and FDA. Required to work flexible hours and overtime during peak periods. Performs necessary applications on EPIC and PACS. Assists with interviewing and training new staff. Assists with performing partner evaluations May be asked to flex to various start times and additional shifts as needed to cover the dept. hours. Maintains staffing levels in accordance with system standards. Responsibilities Essential Duties and Responsibilities Can perform all duties of a Radiology receptionist. Assists in the record keeping in accordance with MQSA Works to maintain the sharing and importing of mammography studies into PACS Schedules appointments and enters appointment date and time into computerized scheduling system. Checks exam orders in Epic. Works closely with physicians, nurses, technologists to coordinate patient exams to expedite patient care. Preforms cancels, reschedules and makes modifications to exam orders as needed Telephones patients to give them prep and lab instructions when needed Works with non-Mercy physicians to have exams performed within Mercy Health System and enters those orders Releases orders from Epic. Coordinates biopsies with interventional nurses, the modality involved and the radiologist to insure all are available. Notifies hospital registration dept., radiology front office, pre-cert dept. and modality of all add on exams to insure that the exam is preauthorized and performed expediently. Uses read back method when taking orders and scheduling exams. Greets and directs patients, salespeople, and visitors. Can manage up to 3 software applications simultaneously. Assists with other medical office needs. Gathers together weekly and monthly stats. Orders, receives and maintains office supplies. Utilizes appropriate scripting and patient identifiers. Works on committees and projects as assigned and completes them in the needed time frame. Assists manager or director with projects, spreadsheets, etc. Performs patient registration for imaging patients. Insures that all office equipment is maintained and functioning properly. Maintains policies and procedures that pertain to scheduling Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent Medical terminology recommended History of three years of reception recommended Certification and Licensure N/A Skills and Abilities Possesses professional and interpersonal communication skills and uses constructive, respectful tones and modes of communication, regardless of the situation. Has the ability and willingness to coach, teach and mentor staff, clinically and professionally. Exhibits verbal and non-verbal support of administrative and departmental quality, customer relations, clinical policies and improvement initiatives and expectations. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus Level of Supervision N/A Supervises N/A Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.