C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
OverviewSummary
The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues.
ResponsibilitiesEssential Functions
• Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment
• Follows up with customer contacts to ensure satisfactory resolution
• Reports findings, tracks progress, and documents customer communication within incident management system
• Manages workload in a manner that meets defined Service Level Objectives
• Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Develops positive working relationships with internal and external customers
Required Qualifications
5 years’ experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts5 years’ experience supporting Cisco solutionsCisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact CenterICM and VXML Scripting2 years’ experience using an automated ticketing system5 years’ experience supporting Cisco hardware and softwareMust possess strong computer skills and excellent working knowledge of general business applications Including MS Word and ExcelMust possess excellent oral and written communication skills in EnglishHighly skilled in writing with details, accuracy, and consistencyStrong analytical, interpersonal, and relationship building skillsMust be familiar with both voice and data equipment and technologiesSuperior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenancemanagement systems and payroll / timekeeping applicationsStrong work ethic and personal drive to excelStrong sense of urgency and commitment to get the job doneSuperior negotiation, coordination, and conflict resolution skillsAbility to use (and learn new) complex systems, technologies, and applicationsAbility to adapt to change quickly and multi-task
Desired/Preferred Qualifications
Industry certifications on telephony and associated technology solutions, depending on team placementCisco CertificationsTwo years working experience in the managed services industryFamiliar with both voice and data equipment and technologiesBachelor’s degree in Computer ScienceUnderstanding of quality processes including ITIL Additional InformationC1 BENEFITS
* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off
* On Demand Pay (Daily Pay)
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>
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