Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Senior Associates play an integral client-facing project or work-stream leadership role. While activities vary based on project size/scope and individual skill-sets and strengths, the Sr. Associate can expect to spend their time with a heavy focus on material client interaction through all projects, project management, intensive data-analysis and the identification for the “so-what’s” therein, and to creating compelling client-ready presentations. Additionally, the Sr. Associate will focus on developing Analysts and Coachees. The Managed Services Oracle Cloud HCM Senior Associate is responsible for overseeing the delivery of managed services to a portfolio of approximately 10 clients and ensuring the overall success of the managed services department within an organization. This role involves managing a team of professionals, coordinating service delivery, developing client relationships, and driving operational excellence. The Managed Services Senior Associate plays a critical role in meeting client expectations, achieving service level agreements (SLAs), and maximizing client satisfaction. **Key Responsibilities:** + **Subject Matter Expertise:** The primary responsibility of the Senior Associate is to provide level 2 and level 3 expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to Payroll Oracle, preferably with exposure to other HCM modules such as: + HR Core + Benefits + Fast Formulas + Other modules in the Oracle HR suite + **Team Leadership:** Manage and coach a team of managed services professionals, providing guidance and performance feedback. Foster a collaborative and high-performing team culture, promoting professional development and continuous improvement. + **Service Delivery Management:** Ensure adherence to SLAs, quality standards, and contractual obligations. Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues. + **Advisory Services:** Provide advisory services to clients regarding new features and best practices. + **Service Improvement Initiatives:** Continuously assess and improve the efficiency and effectiveness of managed services delivery processes. Identify opportunities for automation, standardization, and process optimization to enhance service delivery quality, reduce costs, and drive customer satisfaction. + **Performance Reporting and Analysis:** Prepare and present regular performance reports to clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement. Analyze data trends to derive actionable insights and develop strategies to address service gaps and enhance the client experience. + **Vendor Management:** Manage relationships with external vendors and partners involved in the delivery of managed services. Collaborate on service improvements, resolve vendor-related issues, and ensure compliance with contractual agreements. + **Client Relationship Management:** In collaboration with the Customer Success Managers, develop and maintain strong relationships with clients, acting as a trusted advisor and subject matter expert. Understand client needs, proactively identify opportunities to enhance services, and collaborate with clients to align service delivery with their business objectives. **Qualifications and Skills:** + Deep understanding of the administration and maintenance of Oracle HR Cloud system with a minimum of 7 years of experience. + Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders. + Bachelor's degree in business administration, information technology, or a related field (or equivalent experience). + Proven experience in managing a team in a managed services or IT services environment. + Deep understanding of managed services concepts, service level agreements, and ITIL frameworks. + ITIL or other relevant certifications are a plus. The Managed Services Senior Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the Senior Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong leadership skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations. The estimated base salary for this job is $115,000 - $145,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $128,800 - $171,100. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. **Posting Category** Generalist **Opportunity Type** Regular **Country** United States of America At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.