Summary You will serve as a MANAGEMENT ASSISTANT in the Public Works Department Business Line of NAV FACILITIES ENGINEERING COMMAND SE. Responsibilities You will receive customer service requests for maintenance and repair of physical facilities by telephone call and by e-mail. You will be responsible for evaluating the request and determining if it should be categorized as planned or unplanned, routine, urgent or emergency work. You will be responsible for reviewing email requests from the RCC Inbox and assigning them to Call Center Agents on duty, ensuring the workload is balanced throughout their shift. You will provide first level assistance to lower graded employees when they have questions regarding SOPs, calls, emails, etc. and is available to provide training to lower graded employees. Requirements Conditions of Employment Qualifications GS-07: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Receiving and processing customer service requests for maintenance and repair of physical facilities by telephone and e-mail; 2) Assigning emailed service requests to Regional Call Center (RCC) personnel ensuring a balanced workload among the on-duty staff accurately and in timely manner; 3) Using automated data base systems and tracking systems (such as MAXIMO) with thorough knowledge to accurately induct and review work orders; 4) Validating work request data entered into data base systems are in compliance with the organizations (NAVFAC) directives and standardized procedures; 5) Evaluating Service Requests and determining proper work classification such as routine, urgent, emergency, project, or recurring. Note: This information must be supported in your resume to be considered for this position. GS-06: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Receiving and processing customer service requests for maintenance and repair of physical facilities by telephone and e-mail with minimal assistance; 2) With assistance, assigning e-mailed service requests to Regional Call Center (RCC) personnel ensuring a balanced workload among the on-duty staff; 3) Using automated database systems and tracking systems (such as MAXIMO) with intermediate knowledge to accurately induct and review work orders; 4) Validating work request data entered into database systems are in compliance with the organizations (NAVFAC) directives and standardized procedures. Note: This information must be supported in your resume to be considered for this position. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Management and Program Clerical and Assistance Series 0344 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. Vacancies filled from this announcement may be filled at any grade level listed. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.