Management Experience Administrator (Jobs in Raleigh, NC) Requirement id 151718 Job title Administrator Job location in Raleigh, NC Skills required Customer Service Skills, Windows OS 7, 8.1 & 10., Organizational Skills, Management Experience Open Date 07-Feb-2025 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Email Recruiter:coolsoft Job Description Administrator: Customer Service Skills, Windows OS 7, 8.1 & 10., Organizational Skills, Management Experience No of Submissions : 2 Start date : 02/17/2025 End Date : 10/31/2025 Submission deadline : 02/10/2025 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Onsite Description : System Admin Mid-Level Contractor Job Description – EEM Support Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Image or provision new equipment hardware & provide to customer Use strong organizational skills to track onboarding & shipping activities based on customer requests. Follow asset management processes to ensure proper customer billing Document work activities in ServiceNow Testing Intune processes for Tier 3 team & providing feedback Test upgrades and software changes Install software following security & internal processes Troubleshoot customer issues Provide instruction while troubleshooting for remote customers Assist with developing team processes & a knowledge base Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Basic knowledge of Macintosh Apple devices with a willingness to learn Work with vendors on warranty cases Collaborate with internal teams on technical issues Work on special projects as needed Call502-379-4456 Ext 100for more details. Please provide Requirement id: 151718 while calling.