We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

The Management Information Analyst (MIA) plays a critical role within our contact centre department in leveraging extensive data from multiple high-volume sources, including databases, spreadsheets, and surveys. Using advanced data analysist skills this role will extract actionable insights that support strategic decision-making for the contact centre. 

You will:

Build and maintain detailed reports, dynamic dashboards, and visualisations that effectively communicate data of KPI’s and metrics for a variety of functions including, Revenue delivery, Revenue retention, Operational performance, Quality, Customer Satisfaction, Platforms & Systems, Workforce Management and Finance.  Build, maintain and enhance a comprehensive data architecture within Snowflake (our database platform)

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, including up to three days from home.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

Experience in building, maintaining and enhancing a comprehensive data architecture using, ideally Snowflake, or a similar tools. Experience with SQL and other database languages Experience with data visualisation tools, such as Tableau and Power BI Experience working with data analytics software 

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

Home and office-based hybrid working (up to 2 days from home) Minimum 25 days leave, bank holiday allowance and holiday trading scheme Employee Discounted Cruising plus Friends and Family offers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Discounted retail and leisure via discounts portal Contributory Defined Contribution Pension scheme

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.

 

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#Job Functions: Business Development;  Analyst; Customer Service;

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