Summary This position is in the VHA Office of Health Informatics (OHI), Office of Clinical Informatics (OCI), Client Portfolio Management Office (CPMO). CPMO is responsible for all analytical and administrative matters related to the resolution of stakeholder-reported health informatics issues at a national level. This vacancy may be filled in Washington, DC or a location to be determined. Responsibilities This announcement will close on 10/24/2024; the first 50 applications received will receive first consideration. Applications received after the initial cut-off number will not receive consideration unless otherwise requested by management in increments of 50. Duties include but are not limited to: Reports to the CPMO Director and performs analytical, budgetary, planning, risk management, project reporting and other special projects. Provides personal and confidential direct support to the CPMO Director and Executive staff and is responsible for tracking and managing a wide range of administrative program decisions dealing with VHA policy, procedures, budget guidelines, and workforce management plans. Develops and maintains effective office processes, procedures, and communications, evaluates and modifies ineffective systems, and adjusts as needed to ensure efficient work patterns and smooth communication flow. Ensures that all administrative systems are functioning in a manner that facilitates efficiency and effectiveness; constantly monitors administrative functions, anticipates needs, and designs changes to organizational, staff, and resource procedures/processes where necessary. Provides direct support to CPMO for a wide variety of national-level meetings, projects, presentations and research needs. Prepares agendas, slide decks, meeting minutes, and all other items as needed or assigned; and provides content management and delivery of presentations, meeting logistics and support, and task coordination among participants and presenters to ensure CPMO Executive staff are prepared and supported throughout. Evaluates the effectiveness of CPMO operations and develops service-wide quality programs, plans, procedures and methodologies. Serves as internal consultant to management on specific quality improvement and organizational development projects such as aligning organizational processes and reinforcing new practices. Initiates and leads special projects with the CPMO staff and leadership team to address identified issues, including conducting management studies of processes relating to all facets of CPMO operations using process improvement techniques such as human centered design and Lean Six Sigma. Coordinate diverse administrative and professional programs to provide maximum support to CPMO, including but not limited to the provision of staff support in short- and long-term planning, financial and workload analyses, program leadership, implementation and evaluation and identify and resolve a full range of complex management problems. Develop & organize repositories of CPMO data and knowledge in repositories such as SharePoint and Teams ensuring ease of use for internal customers. Monitor and manage incoming actions for CPMO and requests from initial receipt to completion and closeout. Uses program/project management techniques in the development and execution of project plans including methodology, resource requirements, timelines, priorities, and budget impact. Work Schedule: Monday - Friday 08:00 AM - 04:30pm Telework: Available (applicant is required on site 50% of work schedule per pay period) Remote: This is not a remote position. Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee) and is authorized for telework up to 50%. Position Description/PD#: Management & Program Analyst/PD11062-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Factor: This position includes a selective factor (skill, knowledge, ability, or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration. The selective factors for this position are: Experience in provision of direct support at an executive level to include monitoring administrative functions, anticipating needs, and designing changes to organizational, staff, and resource procedures/processes. Experience in coordination of cross-cutting activities for multiple offices or organizational units, to include tracking and managing a wide range of administrative program decisions dealing with policy, procedures, budget guidelines, and workforce management plans. Experience in providing direct support for a wide variety of meetings, projects, presentations and research needs to include: preparing agendas, slide decks, meeting minutes, and all other items as needed or assigned; and providing content management and delivery of presentations, meeting logistics and support, and task coordination among participants and presenters to ensure executive staff are prepared and supported throughout. GS-13 grade level experience: One year of specialized experience (equivalent to the GS-12 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Mastery of and skill in applying business principles, including systems thinking, to the healthcare environment such as: a) financial management, b) human resource management, c) organizational dynamics and governance, d) strategic planning and marketing, e) information management, f) risk management, and g) quality improvement. Experience formulating guidelines, implementing new developments, and providing policy interpretation. Broad experience using strong analytical skills to complete fact gathering, organizing, and presentations inherent in requirements analysis, alternatives analysis, technical project proposals, project, plans, and overall program coordination. Broad experience using program/project management policies, principles and techniques to plan advanced system projects and lead task forces in the resolution of critical problems which require innovative solutions. You will be rated on the following Competencies for this position: Project Management Analytical Thinking Performance Measurement Planning and Evaluation Administration and Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.