Summary The incumbent serves as a Management & Program Analyst (Clinical Telehealth) for the Atlanta VA Healthcare System and it's attached Community Based Outreach Clinics. The primary purpose of the position is to improve the quality, efficiency, and effectiveness of the telehealth program and to provide program-specific information to program and facility leadership. Responsibilities Duties include, but may not be limited to the following: Uses communication, education, and leadership to support comprehension of and adaptation to organizational updates. Provides communication channels to clinical and business teams to support deployment, sustainment, and optimization efforts. Leads meaningful and coordinated use of subject matter experts to support decision-making program functions to optimize the healthcare system and the tools that support the business. Evaluates content quality and assure access to knowledge resources, eliminating redundancy in duplicate data sources, and improving information interoperability across the organization. Applies statistical, machine learning, visualization, inferencing and other techniques to enable decision support ranging from the point of care to enterprise-wide population management with the goal of transforming practices and improving system health. Develop reports and information tools using a variety of methods and tools for program data collection and analysis. Supports the thorough analysis of a workflow to consider opportunities for the potential improvement or optimization of the behavior of people, systems, information, and tools. Ensures the telehealth program operates in a way that improves patient care, ensures patient safety, and meets the needs of providers through continuous evaluation, testing, and improvement of the system. Applies a true end-to-end process to evaluate workflows, identify issues, develop solutions based on best practice guidelines, and resolves and communicates changes to maintain and optimize processes. Uses communication, education, and leadership to support comprehension of and adaptation to organizational updates. Performs activities that support the management and delivery of educational experiences using information solutions and technology in all areas of healthcare. Develop and lead special project teams geared toward the improvement of Telehealth programming and processes. Analyzes and integrates program financial, technical, workload and patient enrollment information. Performs other duties as assigned. Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM EST Telework: Some ADHOC telework options may be available, at the discretion of the Telehealth program supervision. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD101720 Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9 grade level, and for a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: FOR GS11: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. This is the entry-level for this position; experience should reflect the ability to perform the following tasks under direct supervision and guidance. Examples of specialized experience would typically include, but are not limited to: Collecting data related to program efficiency, analyzing that data, and using the analysis to develop plans for improvement. Reviewing, updating, and creating program-specific regulations, standard operating procedures, and process guides. Assist program leadership in conducting special studies including developing reports, recommendations, and monitoring strategies. Communicate clearly and professionally with all levels of local AVAHCS leadership, community stakeholders, as well as outside regulatory agencies via oral, written, and demonstration/presentation methods and techniques. Develop and maintain processes for auditing program-specific work and workflow to determine accuracy and efficiency of work performed. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D., LL.M. (if relevant) or equivalent doctoral degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the Master's degree level. FOR GS12: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. This is the full performance level for this position, and experience should reflect the ability to perform the following with little to no direct supervision. Examples of specialized experience would typically include, but are not limited to: Collecting data related to program efficiency, analyzing that data, and using the analysis to develop plans for improvement. Reviewing, updating, and creating program-specific regulations, standard operating procedures, and process guides. Assist program leadership in conducting special studies including developing reports, recommendations, and monitoring strategies. Communicate clearly and professionally with all levels of local AVAHCS leadership, community stakeholders, as well as outside regulatory agencies via oral, written, and demonstration/presentation methods and techniques. Develop and maintain processes for auditing program-specific work and workflow to determine accuracy and efficiency of work performed. Education: There is no education substitution available for the GS12 grade level of this position. You will be rated on the following Competencies for this position: Audit Reporting Communication Computer Skills Financial Management Project Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at the GS12 grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.