Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: To serve as the Headquarter (HQ) United States Air Force Surgeon General's (USAF/SG) Publications and Workflow Manager Subject Matter Expert, with overall responsibilities to advise and recommend changes to HQ USAF/SG processes to Headquarters Air Force (HAF) Senior Leadership and the HAF staff. Responsibilities As Workflow Manager, has overall responsibility for the correspondence management and preparation within the HQ USAF/SG Office to include HQ USAF/SG staff, the AF Medical Support Agency (AFMSA) and the AF Medical Operations Agency (AFMOA). As Subject Matter Expert, ensures compliance with legal, regulatory, internal and external customer requirements for the office of the HQ USAF/SG. Monitor, track, measure, analyze and report compliance to DoS/SGE on a weekly basis. Provides advice and guidance on any new workflow tasking/tracking or records management system for the HAF ensuring such systems meets the requirements of the HAF. Reviews, analyze and evaluate HAF tasking and responses sent to and received from the Secretary of the Air Force (SecAF), Air Force Chief of Staff (CSAF), Defense Health Agency (DHA), HQ USAF/SG, DSG, DoS/SGE in order to determine if recommendations or responses to senior leadership are accurate, timely and appropriate for the tasking. Represents the DoS/SGE and workflow Management Division (SGE-W) with the entire HQ USAF/SG population, Air Staff (HAF), MAJCOM/SGs, FOAs (Field Operating Agencies), DRUs (Direct Reporting Unit) and with DoD executive staffs as applicable. Establishes, develop, and maintain effective working relationships with all Directorate/Secretariat Principals, their military assistants, executive officers, executive support staff, and MAJCOM/SG Staff in executing daily operations across the Air Force and HAF. Conduct Education and Training to include but not limited to HQ USAF/SG Action Officer, Publication, NewComers' Orientation, and TMT training to all personnel assigned HQ USAF/SG (active duty, reserve, guard, civilian, and contractors). Perform at a minimum monthly HQ USAF/SG Action Officer training on the proper use of workflow management tools and tracking systems (TMT). Requirements Conditions of Employment Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes performing Knowledge of HAF, The Secretariat (SAF), AFMS, Health Affairs (HA), Defense Health Agency (DHA), Reserve, Guard and AFMS organizational structure. Knowledge of correspondence policies, principles and practices relative to an HQ level organization, such as Headquarters Operating Instructions (HOIs) which govern executive task management. Knowledge of executive correspondence management procedures to include writing styles, grammar, spelling, punctuation, and clarity to develop executive level correspondence/various documents. Knowledge of controlling, processing, recording and retiring documents/records. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Extensive knowledge of rules and guidelines in tasking, processing, performing quality control, and appropriate records and archiving of executive correspondence in suppo1t of Air Force senior leadership and across the entire HAF staff. 2. Excellent communication skills (written/verbal), facilitation, presentation and interpersonal skills; ability to meet and deal with customers using a high degree of professionalism. 3. Ability to plan, organize and direct the functions and staff of a small to large complex organization, ability to maintain good working relations that enhance teamwork. 4. Ability to recognize and analyze problems, conducts process research, summarize results, and provide appropriate recommendations. 5. Ability to use information systems, software programs (e.g., Microsoft), office automation tools and techniques to support office operations. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.