Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. **Position Summary** The Marketing Communications Account Manager is responsible for flawless execution of all marketing and creative deliverables for one of Aetna’s key strategic clients. You will plan, monitor and manage internal projects from initiation through on-time completion, ensuring on-target, on-time and on-brand delivery of all deliverables. You will secure required resources and use formal processes and tools to manage resources, budgets, risks and changes. You will manage projects according to specific client expectations. You must exhibit outstanding project management and communication skills to work effectively with the communications team, client and creative team in achieving the highest possible standards in client service. You must exhibit knowledge of clients’ business challenges to provide solutions and project management execution. You may be expected to participate in creative development meetings ensuring final output is on mark. In addition, you will provide project management follow-through and ensure flawless and accurate delivery. You must have deep commitment to operational excellence, superior attention to detail, and disciplined time management in order to keep projects moving throughout the creative process to exceed client expectations. **Fundamental Job Components** + Work in strong partnership with Account Manager on projects assigned, ensuring that all deliverables are met for the client and key parties are informed. + Display deep understanding of health insurance industry, client’s health benefits products, audiences and business objectives and make sure all deliverables are consistent with client vision. + Initiate and track the life cycle of all creative jobs in project management platform, schedules appropriate resources, hold kickoff meetings, and manage all project approvals. + Make sure all deliverables align with client objectives and ensure consistent creative treatments/images/messages are conveyed across the client’s products. + Manage expectations proactively with client and account management teams. Negotiate timelines and resources to ensure that all deadlines are maintained. + Ensure all regulatory, legal and compliance and branding guidelines are followed to the letter. Move projects through all appropriate review processes. + Understand creative briefs and help interpret them for project teams to keep work on strategy. + Make sure all deliverables are closed out in project management tool, final files uploaded, and performance metrics documented. + Ensure all billing is tracked appropriately across the communications team, and all reporting needs are met and delivered timely. + Recommend the effective reuse of past materials when appropriate, to minimize client time and/or costs, if applicable. + Secure external resources where appropriate and manage flawless execution with internal and external resources (if applicable). + Collaborate on creative development and direction with client, editorial, design and production teams. + Provide feedback to creative team during internal creative reviews. + Serve as account management and client liaison with the internal creative team to ensure details are captured on all deliverables and schedules are adhered to. + Present work to client, obtain feedback, and translate that feedback for the project team. Involve the creative team in presentations as appropriate. + Review client change requests and respond with schedule/cost impacts. + Troubleshoot potential issues with timing, deliverables and keeps all parties proactively informed. + Consistently represent the interests of the client in interactions with project teams. + Obtain final client sign-off on projects to ensure compliance with creative brief and project specifications. + Leverage knowledge and understanding of digital mediums, graphic design, creative and production to facilitate effective communication between client and departmental teams. **Required Qualifications** + 5 plus years of creative agency account or project management experience. + 5 plus years of marketing communications experience with a focus on health benefits insurance + Excellent project management skills, highly organized and ability to multitask effectively. + Proven experience in project management of print, digital, web, text, video, podcast, direct marketing campaign deliverables. + Strong understanding of the benefits of the above communication channels, with the ability to match the channel with the client’s communication preference. + Superior attention to detail, with an ability to troubleshoot potential pitfalls. + Ability to lead cross-functional teams, both through idea generation and assessment of ideas generated by others. + Team player with excellent relationship building and collaboration skills. + Experience working in a deadline-driven environment. + Excellent written, verbal, communication, and presentation skills. + Experience gaining client trust and effectively manage client expectations. + Skilled at execution and delivery (planning, delivering, and supporting) skills. + Employee benefits knowledge and experience + Experience in project management tools (preferably Workfront) **Education** + Bachelor’s degree or equivalent work experience **Pay Range** The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 02/07/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.