Manager, Apple Store Online DCM Production Cupertino,California,United States Corporate Functions Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Apple Store Online is seeking a dynamic, web savvy content management professional to join the Digital Content Management (DCM) Production team. The DCM team maintains and manages all customer facing content on the Apple Store Online as well as the Apple Store App. Our mission is to continuously improve the quality of information and experience presented to Apple’s customers while delivering on the ever-increasing velocity of changes as the Retail digital platform expands into new geographies, languages, and devices. As a Content Production Manager, you will drive the global execution of complex product launches and business initiatives for the Online Store, while managing and motivating a team of specialists that work in our numerous content management systems. You will be part of a large, tight-knit global team, driving high quality results while meeting ambitious deadlines. You are a thoughtful, inclusive and effective leader, deeply detail oriented, and comfortable with change and uncertainty in a dynamic work environment. **Description** As a Manager on the DCM Production team, you will be responsible for leading a team of high performing Content Specialists and handling high profile projects that touch content across multiple online platforms and apps worldwide. From leading product launches to marketing initiatives, major feature changes to daily updates, you and your team’s work will directly impact the experience for millions of Apple customers across the globe who visit the Apple Store Online every single day. In this role, you will also contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn; demonstrate Apple’s values of inclusion and diversity in daily activities; role model inclusive leadership behaviors and builds, develops and retains diverse teams; and take action to ensure a safe, respectful, and inclusive environment for all team members. **Minimum Qualifications** + 10+ years of experience in technology, operations, e-commerce and/or customer support organization. + Experienced people manager, 5+ years managing a team of individual contributors with a passion for building and motivating a high performing team. + In-depth knowledge and experience with online content management for both web and mobile platforms. + A smart and organized problem-solver who exhibits high degree of ownership and accountability and can adapt to constant change and ambiguous situations while simultaneously driving multiple complex projects. **Key Qualifications** **Preferred Qualifications** + An open, communicative, and reliable leader who is able to collaborate closely with cross-functional partners, organizational leaders, as well as direct reports. + A quick, technically-minded learner that is willing to roll up their sleeves to grasp the numerous tools and systems used across DCM every day. + Demonstrated success in business process optimization. + Developed and drove performance objectives, process improvements and management systems for the team. + Ability to remain calm and good-natured while experiencing bold deadlines. + Able to accommodate flexible work schedule during critical business periods. **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $185,800 and $279,600, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .