Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Development, Cross-border Services

Overview

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Manager, Business Development, Cross-Border Services

MTS is a global leader in cross-border, cross-currency money movement. We empower businesses and individuals by offering innovative financial solutions that drive inclusion and economic opportunities worldwide. Join us and help shape the future of money movement.
Job Overview
We are seeking an experienced and dynamic Manager - Cross-Border Services to oversee and expand our cross-border remittance services in the assigned region. This role involves managing operations, driving strategic growth, and ensuring seamless execution of cross-border payments. The ideal candidate will possess deep knowledge of remittance markets, financial operations, and customer-centric solutions.
The candidate will be part of the “Mastercard” sales team and will demonstrate the initiative and ownership as an individual contributor, raise the bar and challenge the boundaries to corner new payment flows using Mastercard Move product.

Role
•\tStrategic Management:
o\tDevelop and execute strategies to grow cross-border remittance services.
o\tIdentify and onboard new partners to enhance the service network.
o\tCollaborate with internal teams to optimize product offerings and market penetration.
o\tShape and align the product strategy with market objectives to achieve volume and scale goals.
o\tCoordinate end-to-end implementation of services for new customers, including due diligence, contracts, commercial negotiations, financial setup, and service rollout.
•\tOperations Oversight:
o\tEnsure compliance with regulatory requirements for cross-border transactions.
o\tOversee daily operations to ensure efficiency, accuracy, and customer satisfaction.
o\tMonitor settlement processes, transaction flows, and operational KPIs.
•\tStakeholder Engagement:
o\tBuild and maintain relationships with key stakeholders, including financial institutions, agents, and customers.
o\tAct as the primary point of contact for partners in the assigned region.
o\tEnsure client satisfaction by aligning product offerings with market expectations and customer needs.
•\tTeam Leadership:
o\tLead and mentor a team to achieve business objectives.
o\tFoster a collaborative and innovative work environment.
•\tMarket Research and Analysis:
o\tConduct market analysis to identify trends, customer needs, and competitive opportunities.
o\tProvide insights and recommendations for product development and business strategies.
•\tFinancial Management:
o\tMonitor revenue streams, profitability, and cost-efficiency of cross-border services.
o\tPrepare and manage budgets for cross-border operations.

Qualifications
•\tBachelor’s degree in Business, Finance, or a related field (MBA preferred).
•\tYears of experience in financial services, remittances, or cross-border payments.
•\tA keen understanding of bilateral / correspondent banking for B2B and P2P payments
•\tStrong knowledge of remittance markets, compliance regulations, and financial operations.
•\tProven track record of managing teams and achieving business growth.
•\tExcellent interpersonal, negotiation, and communication skills.
•\tAnalytical mindset with the ability to interpret data and drive decision-making.
•\tProficiency in Microsoft Office and CRM tools; familiarity with digital payment systems is a plus.
•\tExcellent verbal and written communication skills in English.
•\tBased in Jordan

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
•\tAbide by Mastercard’s security policies and practices;
•\tEnsure the confidentiality and integrity of the information being accessed;
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.