Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

As a Manager, Claims Services, you will have responsibility for maintaining high-level client satisfaction and the overall management of claim operation team which may include multiple business locations and/or home offices. The Manager, Claims Services role requires analyzing data, including workload-item metrics, and making process recommendations to various stakeholders (internal and external) on how to approach daily tasks and also how to address issues that arise. The Manager, Claims Services position has direct reports and has key responsibilities in client service, managing work-flow, budgets and staffing. 

What you will do

Lead and/or direct team as appropriate

Interact with clients, state representatives, management and staff in a professional and knowledgeable manner

Create and maintain reports or utilize existing reporting tools that provide insight into team performance

Oversee activities of direct reports and provide guidance as needed

Maintain excellent client contact to investigate/resolve concerns, communicate problem resolution and follow-up to ensure client satisfaction

Utilize good people skills to communicate and motivate staff and team

Understand/comprehend claim operations issues and/or client problems and recommend appropriate solutions

Propose/implement new ideas to enhance productivity and quality

Evaluate and develop staff for potential succession and bench strength

Participate in developing and managing budget, retention and revenue goals

What experience you need

3+ years of previous team lead or management experience

Bachelor’s Degree strongly preferred

Strong organizational skills

Experience working with dated materials and adherence to deadlines in a fast-paced environment

Hands-on knowledge of operational/service practices

Strong verbal and written communication skills

Working knowledge/experience of various software applications such as Microsoft Word, Excel and PowerPoint (or similar G Suite applications)

Understanding of PC functions, including Windows-based applications and ability to learn/understand internal UC technology

What could set you apart

Industry knowledge of the unemployment process

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time