Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

Homes for Independent Living (HIL) has been providing a diverse array of community-based support services for adults with disabilities since 1984! We provide specialized support to people with developmental disabilities, physical disabilities, traumatic brain injuries, mental illness, and people requiring services to support challenging behaviors.  Our philosophy is simple: give people the opportunity to achieve goals, meet challenges, fulfill dreams, and ultimately live well.

We are seeking a Client Services Manager (CSM) to support our operations in the Appleton area. The Client Services Manager ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives.  You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.  To be successful in this role you will be professional, highly organized, express a high level of initiative, maintain exceptional interpersonal and communication skills, and be passionate about the clients we support.

Responsibilities Include:

Maintain quality systems, processes and client services by providing oversight and support of assigned programsPerforms human resource management for direct reports and supports staff in their professional developmentDevelops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.Oversees client service planning and collaborates on developing quantifiable success factorsManage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.Promotes compliance and standardization regarding regulatory, contractual and company standardsAdditional duties as assigned

Benefits:

Health, Dental, and Vision Insurance401k with matchPaid Time Off - Up to 4 weeks in the first year!Employee Assistance ProgramsEducational Assistance ProgramsEmployee stock ownership planPlus More!

Qualifications:

High School Diploma or GED3 years of experience overseeing multi-site or CBRF program2 years of supervisory experience a in Human Services fieldValid Wisconsin Driver’s LicenseSuccessful completion of a caregiver background check and driving checkCompletion of TB test and Health Screen

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners.  We ask for demographic information so that we can be intentional in supporting our Owners best.  Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

Passion

Accountability

Teamwork

Openness

Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!