Location(s):

United States of America

City/Cities:

Remote

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

February 17, 2025

Shift:

Job Description Summary:

Welcome to Coca-Cola, where we turn refreshment into an art form. Our commitment to our customers is as deep as our love for crafting the perfect beverage. We believe in delivering not just a product, but an experience, and we are looking for a Manager, Client Services who shares this vision. If you have a passion for customer service, a knack for Scheduled Service processes, and a talent for leadership, stakeholder management, and change management, we want to hear from you.

What You’ll Do for Us

Lead a team of 18-20 myCoketech Technicians who support our NAOU national customers maximizing customer equipment uptime Collaborate with peers to create and define the work that matters most for the Contact Center Build an environment of growth and engagement for the myCoketech associatesIdentify opportunities to improve efficiency and create a better customer experienceCollaborate with cross-functional departments to create a cohesive brand imageManage a Work/Life balance that concentrates on enhancing the wellbeing of our associatesDay-to-day operations handling customer service inquiries and problemsTechnical or specialized virtual support, such as escalated customer issues Partner with internal/external stakeholders to address customer satisfaction needsAnalyze volume and other performance metrics, as well as identifying, initiating, or supporting process improvement initiativesParticipate in process or system changes, primarily change management, along with Contact Center initiatives and priorities Frequent presentations to both internal and external partners, including data supported recommendations and Subject Matter Expertise

Qualifications & Requirements

Bachelor's degree or equivalent experience.5+ years’ experience in handling day-to-day customer service inquiries and problems across various channels (phone, email, chat, etc.)Experience in providing technical or specialized virtual support, such as escalated customer issue supportDemonstrated ability to partner with internal/external stakeholders to address customer satisfaction needsStrong analytical skills to analyze demand variations, volume, and other performance metrics, as well as identifying, initiating, or supporting process improvement initiativesLeadership experience, specifically leading a team who support a portfolio of internal & external partnersExperience in executing customer service operations routinesExperience in participating in process or system changes, primarily change management, sometimes requirements gatheringExcellent communication skills for presentations to both internal and external partners, including data supported recommendations and Subject Matter Expertise.

What We’ll Do For You

Total Rewards: Our benefits, called Total Rewards, is about the total value of working at The Coca-Cola Company. It is focused on the complete package of pay, benefits, learning and personal support you receive as a Coca-Cola employee.Purpose Driven: Purpose-driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.Global Connections: You can develop, enhance, and maintain global connections to move faster and learn from others.

Skills:

Pay Range:

$100,000 - $124,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.