ADP is hiring a Manager, Client Services in Upmarket Account Services (MAS, Upmarket).  

Are you ready to grow your career and lead a team at an established, respected, global company?  Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging?

 

If so, this may be an opportunity for you. Read on and decide for yourself.   

   

In this role, you will lead a team of dedicated HCM Consultants that serves as ADP's front-line for solving clients' challenges – including issue resolution, answering questions, helping clients, training their users on ADP technology, mainframe programming and more. You and your team carry the weight of ADP’s service reputation and client satisfaction in your hands.  Each dedicated HCM Consultant on the team is responsible for a book of business and provides their assigned clients with white glove support.

   

Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of your team’s daily activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.   

   

Insightful Expertise is a core value at ADP.  We bring the proven expertise and responsiveness of one company and one team, dedicated to unparalleled partnership and an unwavering relationship with our clients.  We are a passionate partner committed to their success – and are looking for like-minded individuals who want to be part of our winning team.We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.   

 

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

 

Ready to #MakeYourMark?  Apply now! 

 

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos 

 

WHAT YOU'LL DO: Responsibilities 

 

What you can expect on a typical day: 

 

Lead the Daily Activities of Your Team. You will provide leadership, guidance, and direction to a team of ~10 Upmarket HCM Consultants with attention to quality standards, priorities, and overall goals. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods like Year End. You will analyze team statistics and prepare reports for your leadership. 

 

Coach and Develop. You will mentor team members and identify development needs across the team, working with stakeholders and leadership to coordinate additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management to include scheduling and succession planning. 

 

Manage escalations and resolve clients' issues. You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with clients and representatives to resolve issues. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." 

 

Implement Strategic Goals and Partner Internally. You will have an enhanced understanding of your Business Unit's strategic goals and will work to implement and achieve them. You will function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. You may participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units. 

 

TO SUCCEED IN THIS ROLE: Required Qualifications  

At least 5 years of client service experience, hands-on working experience in developing business strategies and process. At least 3 years of people leadership or equivalent experience.

 

BONUS POINTS FOR THESE: Preferred Qualifications  

Bachelor’s Degree (or equivalent in post-secondary education or business experience). PCP or PLP certifications from NPI. Additional certifications and experience relating to HR, Benefits Administration and/or Payroll. Knowledge and experience with ADP products and services.

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: 

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.  Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.  Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.  Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. 

  

What are you waiting for?  Apply now!

Jobs.adp.com

 

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

 

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

 

 

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.