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The University of Miami/UHealth Gordon Center for Research in Medical Education is currently seeking a full time Manager, Clinical Training Operations to work in Miami, FL. The Manager, Clinical Training Operations (H) aids in the support of various clinical training programs. An employee in this position supports their leader with managing assigned program components, preparing clinical training documentation, and preparing reports. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.

CORE JOB FUNCTIONS

Manages day-to-day operations, collaborating with the Director, Clinical Training Operations.

Oversees scheduling, coordination, and execution of clinical training activities, ensuring alignment with learning objectives.

Supervises and trains support staff, providing guidance and performance feedback.

Assists in recruiting, onboarding, and mentoring new team members.

Collaborates with senior leadership and faculty to plan and develop curricula, ensuring alignment with educational goals.

Supports faculty in delivering high-quality clinical training experiences, providing debriefing and feedback when needed.

Assists with program evaluations and educational research to enhance clinical training and improve curriculum effectiveness.

Maintains and troubleshoots equipment ensuring operational readiness.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s Degree Preferred.

Certification and Licensing:

Current Florida Paramedic license preferred

Current Instructor certification in ACLS, BLS, and PALS with expected completion of provider and instructor training in all Gordon Center PETD curricula

Experience:

Minimum 5 years’ experience as practicing paramedic or similar profession with emergency or critical care experience

Minimum 5 years’ experience of simulation- and technology-enhanced healthcare training as an instructor

Minimum 2 years of effective professional experience in a leadership role

Knowledge, Skills and Attitudes:

Able to communicate effectively both verbally and in writing

Teamwork oriented approach to colleagues

Skill in completing assignments accurately and with attention to detail

Ability to analyze, organize and prioritize work under pressure while meeting deadlines

Ability to process and handle confidential information with discretion

Ability to work evenings, nights, and weekends as necessary

Ability to travel to conduct courses, trainings, and support conferences

Commitment to the University’s core values

Ability to work independently and/or in a collaborative environment

Proficiency in Microsoft Office Suite

Familiarity with Learning Management Systems

The mission of the University of Miami Gordon Center for Simulation and Innovation in Medical Education is to develop and disseminate leading edge educational programs utilizing advanced technologies and simulation systems. The Manager of Clinical Training Operations helps in the development, integration, and implementation of the simulation and technology-enhanced education activities at the Gordon Center. This includes management of all logistics and operations related to the implementation and dissemination of training programs for first responders, medical and nursing students, residents, and practicing healthcare professionals, including paramedics, nurses, physicians and allied health care professionals. The Manager of Clinical Training Operations also collaborates with the team to assist in developing, teaching, and evaluating Gordon Center curricula. This role ensures that all simulation programs run efficiently, meet educational and training objectives, and align with the center’s mission to improve patient care through innovative simulation-based education and training. The position requires strong leadership, technical expertise, and organizational skills.

The Manager, Clinical Training Operations will incorporate educational technologies, including simulation (task-training and patient simulation scenarios), virtual/augmented/mixed reality and computer-based learning systems in educational programs focused on competency development of current and future healthcare professionals.  Additionally, the Manager of Clinical Training Operations will work collaboratively with the administration, faculty, and staff of University of Miami Gordon Center, as well as our community clinical partners, to ensure high quality educational outcomes.

The Manager, Clinical Training Operations, is part of the Gordon Center’s Division of Prehospital and Emergency Training (PETD) whose programs are used to train over 15,000 learners per year worldwide. Training programs include curricula developed by the UM Gordon Center, and other organizations, such as the American Heart Association, National Association of EMTs, National Disaster Life Support Foundation, and others; such as Basic Life Support (BLS), Advanced Cardiac Life Support (SCLS), Pediatric Advance Life Support (PALS), Advanced Stroke Life Support (ASLS), Airway Management Principles and Practice, Acute Coronary Syndromes, Bedside Ultrasound, First Five Minutes, and Rapid Response Team Training.

I. Management of Training Operations and Administration (50%)

Manage day-to-day training operations of the Gordon Center working closely with the Director of Clinical Training Operations.

Assist in the planning, development, and implementation of simulation programs.

Oversee the scheduling and coordination of simulation activities, including preparation and post-simulation processes.

Ensure simulation scenarios are executed as planned, including room setup, equipment readiness, and adherence to learning objectives.

Maintain, troubleshoot, and repair simulation equipment, including manikins, task trainers, and audiovisual systems.

Perform routine maintenance and ensure the functionality of all simulation center technology.

Keep inventory of simulation supplies and recommend purchases to maintain operational readiness.

Supervise simulation technologists and support staff, providing training, guidance, and performance feedback.

Assist in recruiting, onboarding, and mentoring new team members.

Foster a collaborative and professional environment within the simulation center team.

Stay informed about advancements in simulation technology and incorporate innovative practices into operations.

Assist the Director of Clinical Training Operations with the professional development of PETD instructors, including monitoring their teaching, assisting them in improving their content knowledge and teaching skills, and assisting them in pursuing continuing-education opportunities.

Ensure well-balanced, standardized learning programs that offer educational opportunities responsive to the needs of Gordon Center constituents.

Coordinate implementation of Gordon Center curricula in the Florida community and state colleges and vocational technical centers that operate state-certified, prehospital emergency training programs, including initiating contact, presenting and gaining acceptance of curricula, training instructors, and monitoring for quality assurance.

Coordinate implementation of Gordon Center curricula at sites outside the state of Florida, including throughout the US and internationally. The ability to travel for trainings and conferences is expected.

Assist in the scheduling and presentation of PETD classes, including assigning instructors, simulation technologists and providing for necessary equipment and materials as needed.

Monitor on- and off-site courses for quality assurance in skills training, techniques, lectures and testing; ensure compliance with Gordon Center standards of excellence.

Assist with the US Army Trauma Training Detachment in all its functional capacities at the Gordon Center, including space scheduling, simulation, and/or assigning instructors and simulation technologists, and providing necessary equipment and materials as needed.

Works with the William Lehman Injury Center in all its functional capacities at the Gordon Center including space scheduling, simulation, and/or assigning instructors and simulation technologists, and providing necessary equipment and materials as needed.

 Support tele-training functional capacities at the Gordon Center working with internal and external partners, including space scheduling, simulation, and/or assigning instructors and simulation technologists, and providing necessary equipment and materials as needed.

II. Education and Curriculum Development (45%)

Collaborate with the Gordon Center senior leadership, PETD Director of Training Operations, and PETD Director in the following: planning curriculum development; developing and using learning resources, assessing learners; evaluating programs and performing educational research; applying principles of education; and applying appropriate educational strategies.

Collaborate with educators, faculty, and clinical instructors to develop and refine simulation scenarios and curricula.

Support faculty in designing and delivering high-quality simulation experiences aligned with educational goals.

Assist in the delivery of debriefing and feedback sessions as needed.

Assist in planning learning and developing curricula to include: undertake learners' needs assessments; define learning outcomes expected; specify the content of the curriculum; design teaching strategies and learning experiences to match the outcomes; prepare learning plans with timescales; create an appropriate learning environment; integrate different elements of the curriculum; implement planned curriculum/course.

Assist in developing and using learning resources to include: design instructional text including handouts, e-learning modules, handbooks and protocols; make appropriate use of instructor guides; design effective study aids; contribute to the preparation of multimedia learning packages; use multimedia learning resources; use the internet for teaching; appropriately and effectively use clinical simulators and technology for healthcare training.

Teach in large and small groups to include: prepare and deliver lectures; use AV aids appropriately; obtain audience participation during lectures; choose appropriate small-group teaching methods; run a small-group teaching session.

Teach in a simulated clinical setting to include: teach clinical and practical skills; teach professional and decision-making skills; teach in "standardized" patient simulation scenarios; serve as a standard for expert skills.

Facilitate and manage learning to include: carry out evaluations of learners; assist learners in achieving stated learning outcomes; assist learners to reflect on their experiences, (through questioning and feedback); assist learners in self-assessment skills; motivate learners and counsel learners on performance matters; counsel learners on aspects of learning and study skills; assist learners to organize their knowledge and experiences; assist learners to make appropriate use of information technology.

Evaluation of learners and programs to include: choose appropriate assessment instruments for PETD programs; use written assessments for knowledge outcomes; assess performance at clinical skills examinations; set appropriate standards; make appropriate use of technology in assessment.

Assist in program evaluation and participate in educational research to include: use a range of tools for evaluating instructors, courses and resource materials, including their reliability, validity and feasibility; engage in research in healthcare education with Gordon Center faculty using sound educational research techniques;  on topics related to PETD programs.

Participate in professional development to include: maintain up-to-date knowledge and skills by attending seminars and courses as necessary and, as time allows, participating in clinical care by riding rescue vehicles and/or working in the Emergency Department; participate in programs to develop and improve curriculum development, training, and evaluation skills.

III. Public Relations (5%)

Participates in GC presentations to a variety of audiences, including community, government, and healthcare visitors.

Promotes positive communications about the Center and its programs within the healthcare community and contributes to the Center’s responsiveness to constituent agency educational needs.

Other Information

Supervision Received: Director, Clinical Training Operations

Supervision Exercised: 

15+ Simulation Technologists

Per Diem Instructors: 30+ Paramedics and Nurses as Core Educators

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

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