**Description** **Who is USP?** The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities. **Brief Job Overview** The Cloud Operations Manager will lead a team of cloud and software engineers, supporting custom USP applications and enterprise applications in AWS.. The manager will have a proficient, solid understanding and hands on experience in at least one programming language (e.g. Java, Python, Javascript, etc.) and be proficient with DevOps, CI/CD practices and agile disciplines and use those skills to build a standard and consistent process for software deployment and application operations. The manager will also be responsible for overseeing and maintaining the AWS managed services environment. This is a hands-on supervisory position reporting to the IT Operations Director. **How will YOU create impact here at USP?** In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments. The Manager, Cloud Operations has the following responsibilities: • Provide guidance and expertise in AWS cloud computing and operations. • Develop and enforce best practices for cloud operations, including security, monitoring, and cost management. • Work with staff and vendors to troubleshoot and resolve complex technical issues related to cloud infrastructure. • Establish and maintain regular communications with peers, technical operations, application development, help desk operations teams, supplier management and vendors regarding changes and improvement opportunities. • Mentor junior team members, working to expand their practical technical skills, critical thinking, troubleshooting capabilities and professional development. • Make decisions on technical considerations, escalate those decisions that need higher level of approval. • Work with Sr leadership and other managers to meet goals and provide business solutions. • Responsible for assessing talent, identifying gaps, and provide development mentorship and provide opportunities for stretch roles to develop future leaders. • Manage relationships between our external technology partners and business stakeholders. • Sets performance standards and holds team members accountable to standards. • Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives, validation, testing and acceptance for Technical Operations solutions. • Lead an agile and DevOps based process for software deployments. • Keep abreast of new technologies, evaluate alternative solutions, and propose cost savings ideas. • Identify and Manage budget. • Oversee design and implementation of USP’s deployment pipelines, engaging Development, SQA and Security teams to provide standardized builds and deployments. • Ensure SLAs for the teams are upheld; ensure escalated issues are handled appropriately and in a timely manner. • Manage and prioritize team’s work. • Manage work efforts based on ITIL framework. • Conduct regular performance reviews. **Who is USP Looking For?** The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: • Minimum 5 years experience as a programmer. • Minimum 2 years experience managing staff. • Minimum 3 years direct experience working in AWS environment. • Bachelor’s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience. • Knowledge of how to use various DevOps tools and technologies (source code management, continuous integration, containerization, code quality analysis, etc). • Experience using tools such as Jira, BitBucket, Jenkins. • Ability oversee multiple cloud and devops projects, keeping them on time and on budget. • Effectively plan, organize, and execute tasks, projects, and initiatives. • Critical thinking and analysis skills. • Strong process development skills. • Strong people management skills. • Ability to manage multiple efforts concurrently. • Strong verbal and written communication skills; will be deeply involved in numerous discussions with business partners, vendors, and varied organization leaders. **Additional Desired Preferences** • ITIL knowledge or certification. • Service now experience. • AWS certification. • Jira, Bitbucket administration skills. **Supervisory Responsibilities** Yes, 4 to 6 people resources: Cloud and Software engineers. **Benefits** USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. **Compensation** Base Salary Range: USD $110,500.00 - $144,000.00 annually. Target Annual Bonus: 13% Varies based on level of role. Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons. Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) **Job Category** Information Technology **Job Type** Full-Time