Job Summary
Manage and supervise, as well as actively participate in, the daily processes and operations of the global Accounts Receivable collections team with the goal being to ensure timely payments and/or improve collections of amounts past due. Ability to create and review analytical reports on a timely basis to enable coaching the team and participating in driving successful collections to positively impact the Company’s cashflows. Interpersonal and communication skills, including interactions with internal Papa Johns’ team members and building rapport with external customers and/or franchisees, will be critical for success.
Duties and Responsibilities
Monitor and supervise the daily collection processes, including evaluating progress made in reducing unpaid amounts past due and providing suggestions for improvement.Monitor customer payment history to identify potential collection issues and if warranted, propose potential payment plans to management.Actively participate in collections for more challenging customers and/or franchisees, including potential coordination with the Legal team for required communications and/or potential payment plan arrangements.For customers and/or franchisees on payment plans, monitor payments and follow-up with customer and/or franchisees in non-compliance and timely communicate payment plan status to management.Provide weekly and monthly reporting of Accounts Receivable and collection key performance indicators (KPIs) to management.Prepare monthly reports, with notes on current collection efforts, and actively participate in monthly meetings with a cross-functional team to discuss the current status of past due accounts.Perform other tasks as assigned.Education, Experience & Certifications
Bachelor’s degree in Accounting, Finance, or a related field (required).Three (3) to five (5) years Accounts Receivable and collections experienceTwo (2) years supervision experience at minimum International billing and collection experience, including international tax receipts processing, preferredStrong computer systems experience, including Oracle ERP and Microsoft productsFunctional Skills
Analytical Skills: effectively uses data to generate insights for operations excellencePlanning & Prioritization: highest impact, highest valueFinancial & Business AcumenCommunicates Effectively and CandidlyProblem Solving; ability to use rigorous logic to solve problems with innovative effective solutionsAttention to DetailAbility to build and leverage talentAbility to work in a challenging, fast-paced environment and to adapt to new situations as they ariseAbility to effectively communicate, inform, and influenceAbility to work cross-functionality on multiple initiatives with a successful record of advancing projectsStrong attention to detail with the ability to maintain accuracy and quality in a fast-paced environment.Our Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and TeamworkDO THE RIGHT THING – Integrity, Character and CommunityPEOPLE FIRST – Customer and Team member FocusINNOVATE TO WIN – Think Differently and Lead ChangeHAVE FUN – It’s Pizza, It Has To Be Fun!Our Core Competencies
CUSTOMER FOCUSED - Put the customer’s needs firstRESULTS DRIVEN – Commit to achieving objectivesINNOVATIVE MINDSET – Open to new ideas and ways of doing businessSTRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinkingCOLLABORATION – Work together in the most effective wayPapa Johns is an equal opportunity employer.
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