Client Reference Code: 2024-45227

BE PART OF THE CONNECTION

Spectrum maintains our nearly 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As a Communication Desk Manager, your focus is being responsible for all daily activities within the Communication Desk department. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR COMMUNICATION DESK MANAGERS ENJOY MOST

Supervising employees across multiple locationsMaking recommendations and decisions regarding escalations and outagesEvaluating existing processes to identify strengths, weaknesses, and opportunitiesCoaching and assisting in the development of employees

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: General management: 3 years, Project Management: 2 yearsEducation: Bachelor’s Degree in Business, related field, or equivalent experienceTechnical Skills: Ability to quickly integrate new information and gain expertise of evolving technologies and servicesSkills: Strong written and verbal communication with all levels of personnelSchedule: Some travel required

Preferred Qualifications

Excellent problem solving and analytical skillsBroad knowledge of cable technologies, systems, and processesDemonstrated ability to manage complex activities involving a team of at least 40 people

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards:Our comprehensive benefits are among the best in the industry

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Job Code : COP595

2024-45227
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63017

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.