The Commercial Manager role is responsible for promoting Lazada Logistics’ delivery service (3PV) and achieving business goals through effectively acquiring new KA customers.

As a successful candidate, you will take ownership of the company's customer pipeline and proactively carry out excellent execution to convert qualified business opportunities into clients. You will also assist management in strategic business decision-making by providing insights on customer needs, competitive analysis, and new opportunities for revenue growth.

• Your main role will be driving revenue growth and performance from KA customer segment (local brands and consolidators) with the company’s last mile delivery service solutions
• You will be developing a suitable strategy for KA customers hunting by understanding their profile, category & channel which match with company’s service
• Proactively seek new business opportunities in the market to pitch the company’s service offerings and persistently follow up to convert these opportunities into customers
• You will be addressing and resolving KA customer complaints by closely monitoring customers’ feedback via working groups and regular meetings
• You will be compiling reports on account progress, conversion rate and forecast for management and relevant stakeholders
• You will be responsible for sales performance management
• You will be handling market research and competitor benchmarking
• You will be also responsible for working with other member of Logistics Commercial (Marketing, Sales, Sales admin, etc.) in order to drive overall Commercial growth, customers and seller experience
• Requires working with multiple business teams across the company to manage KA sales pipeline and understand operations to drive continuous volume improvement
• Must be able to systematically escalate problems or variance in the sales plan, customers expectations to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Other tasks or projects as assigned by manager
• Build up sale strategy & plan for operational facilities to win new accounts and retain business with current accounts to achieve overall sales target.
• Generate leads & successfully convert leads to winning opportunities.
• Build strong relationship with customers and grow customer’s account to max potential.
• Conduct presentations / trainings of service products and present customized offers to customers.
• Effectively utilize data and analytics tools for sales forecasting