You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express Global Commercial Payment division is looking for an experienced Project Operations Leader to lead a team of Project Managers/Analysts who provide project management, customer facing coordination support to establish & Onboard Amex Commercial Payments Products & Programs for new & existing commercial customers. 

The Japan Commercial Onboarding Services (COS) teams focus includes understanding client needs, providing consultancy, change management and execution support through the end-to-end Onboarding process. The COS team partners closely with prospect & existing Commercial customers and multiple internal teams including Sales, Account Development, Technology, Compliance, Legal & Risk & operations support teams.  

In addition to daily operational leadership, the Japan COS Manager will be expected to provide business process, change & project management coaching, and guidance coupled with consultancy, thought leadership, product and process expertise.

The role will require experience leading teams, managing partner & stakeholder relationships. Leadership experience in business, financial services, payments, travel &/or operations management is required. Experience in Commercial Payments &/or Travel Industry would also be a distinct advantage.

Minimum Qualifications/Experience

People Leadership experience 3+years Project Management 3+ years Operations Management experience  Customer facing experience  Excellent written & verbal communication skills (Japanese & English)

Preferred Qualifications/Experience

Bachelor's degree  Knowledge of procure to pay processes, financial and AP and reconciliation processes Demonstrated experience and ability to interact with clients at all levels of the organization including C level executives. Relationship management and negotiation skills  Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs Strong collaboration, influencing and communication skills. Ability to articulate complex and abstract ideas clearly and simply Experience working in a global/matrixed environment

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.