Position Description

The manager is responsible for coordinating and facilitating identified organization-wide strategic compliance and operations improvement initiatives. Routinely works with sensitive or confidential information, documents and issues and treats such information in a confidential manner. Serves as project manager and internal consultant to management, staff and physicians in the areas of compliance and process improvement.  Works with hospital leadership to define project goals, develop detailed work plans, establish timelines, identify performance measures, and implement process change.  The manager will work closely with Northside management to facilitate and influence each initiative to meet its objectives.  Will also help the director in advising department leaders on strategies for change management, communications and operations improvement. 

 

Leadership skills include ability to instill vision, to create focus, to anticipate consequences and trends, and effect change. This position requires an individual that is a self‑starter; demonstrates exceptional project management skills; has the ability to effectively manage people, projects and multiple priorities; demonstrates the ability to successfully affect change; works with minimal supervision to meet broadly defined goals; demonstrates tact and diplomacy in situations of conflict and controversy; and demonstrates exceptional communication and presentation skills.

 

PRIMARY DUTIES AND RESPONSIBILITIES

Manages the work of assigned staff including: Compliance Coordinators, Auditors, Analysts and oversees Project Managers and other hospital staff as necessary.  This supervision includes:  overseeing the quality of work performed, evaluating performance, hiring, firing and disciplining as appropriate.  Multiple teams will need to be managed at one time. Oversees the implementation of compliance standards throughout the Northside system. Ensures the core elements of the compliance program are effectively maintained and updated as necessary. Maintains and updates compliance program documentation and works to create, organize and manage documents. Assists team members with issues, questions and research related to healthcare compliance. Treats all sensitive compliance information in a confidential manner. Manages and participates in multiple compliance and process improvement projects utilizing PMO strategies and guidelines. Develops project work plans and timelines based on established needs.  Defines measurable improvement goals for each project.  Oversees the work of project teams and assigned staff in meeting project objectives and achieving quantifiable results.  Ensures that implementation plans are developed, improvements are achieved and methods for monitoring processes are in place for sustaining improvements.  Provides status reports and updates to the director and other senior management members. Analyzes hospital management and financial operations for potential improvement opportu­nities. Designs and recommends processes, systems, procedures and operational changes to increase efficiency and effectiveness.  Establishes implementation plans and ongoing performance measurements to ensure desired results. Works with management, departmental and interdepartmental staff in identifying operational problems and inefficiencies, developing and evaluating alternatives and improvements, selecting the optimal improvement, and establishing implementation plans. Ensures adherence to, and preparation for, existing and upcoming compliance regulations. Works closely with outside counsel on compliance related issues and directives. Prepares the organization for these changes through communication, education, implementation of software and/or operational change necessary to comply with regulatory guidelines. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to appropriate personnel.

Position Requirements

REQUIRED:

Bachelor’s Degree in Business Administration, Health Care Administration or other related field. Three (3) to five (5) years of healthcare experience in management, compliance,operations improvement, PMO, or health care consulting. Previous experience in team process development, facilitation, and education. Previous supervisory and/or consulting management experience. Working knowledge of microcomputer applications, including Microsoft Office applications. 6. Excellent written and verbal communication and presentation skills.

PREFERRED:

Master’s degree in Business Administration, Health Care Administration or other related field. Manager, Process Improvement and Financial Services Page 4

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