For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future. **Summary** The Director, Continuous Improvement promotes continuous improvement across the Business Unit/Vertical by leading a team of Continuous Improvement Leads to enhance new and existing operations. The Manager will drive change through data-driven CI, engineering, and automation efforts, aiming to improve safety, quality, delivery, cost and growth. Utilizing data analytics, engineering methods, and lean tools, the Director will identify and eliminate root causes. This influential position involves collaboration with employees at all levels and functions. The Manager will work with operational and Support Center peers to set strategies for engineering and continuous improvement activities. **Duties and Responsibilities** + Align continuous improvement initiatives with business strategy and prioritize projects. + Facilitate strategic planning and process improvement events. + Lead cross-functional teams to identify and prioritize improvements. + Present continuous improvement results to executive leadership. + Participate in business review sessions and provide progress reports on established initiatives. + Translate business concepts to local situations and coach on continuous improvement methods. + Set continuous improvement goals with vertical leaders and plan budgets with finance. + Develop plans to improve service levels. + Oversee Quality Management Systems and internal audits. + Facilitate Value Stream Maps and Kaizen Events. + Identify and implement process improvements and ensure measurable outcomes positively impact the Financials. + Track and report on continuous improvement activities and projects. + At least 50% travel + Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy. **Qualifications** + Bachelor’s degree in Engineering, Business, or equivalent work experience preferred. Master’s in Industrial Engineering a plus. + 10+ years in Continuous Improvement, Transportation or Fleet Management preferred. + Lean Six Sigma Black Belt with demonstrated value attainment experience in Leader Standard Work, Visual Management Systems, PDCA, Value Stream Mapping, Kaizen, and 5S. + Management experience of 3-7 years direct management in a Continuous Improvement function preferred. + Proficient in Microsoft Office Suite, Visio and Intermediate skills in Power BI, Tableau. + Experienced in labor utilization, labor planning, layouts, metrics and labor management systems. + Knowledgeable in operations, data analytic, industrial engineering, various labor optimization models for service operations and back-office functions. + Familiar with fleet management, vehicle maintenance operations, managed transportation networks, and various equipment types (trucks, tractors, trailers). + Knowledgeable HR Processes, including hiring, onboarding, goal setting and performance management. **With us, you’ll enjoy:** + Competitive wages and annual bonus opportunity + Medical, dental, vision and life insurance + 401(k) with a company match + Paid vacation and holidays + Tuition reimbursement + A wide variety of discounts on technology, travel, food and fuel + Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office **Pay Range** $120,000-140,000 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com . In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request. **Working Conditions / Physical Requirements** In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation. **Disclaimer** This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.