Suzhou, Jiangsu, China
7 days ago
Manager, Customer Reliability
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

What You Will Do

Analyze customer test spec, estimate test resource and cost with PM based on test planMonitor outsourced validation activities associated with development and ongoing production.Liaison between project teams and customer validation leadership.Develop, review and obtain approvals (internal and externals) for validation plans based on leader assigned tasks.Review and approve outsourced validation plans.Negotiate modified validation plans with customer.Considering engineering input, develop, negotiate and document accelerated test plans when necessary.Monitor validation plans when parts from multiple manufacturing sites must be tested.  Ensure proper coverage of all locations while minimizing test volume.Seek clarification/negotiation of customer validation specifications.Coordinate with different departments domestically and internationally. Participate in requirements reviews.

What You Need

10 years in an engineering or engineering management role, 5 years minimum in a validation roleDemonstrated experience functioning in a highly collaborative, demanding, and fast-paced environment.Exemplary verbal and written communication skills.Creative problem-solverDedicated performer with the ability to advocate appropriately for product quality.Capable project management and time management skills.Office productivity software.MPM certification(s) a plus.

What is Nice to Have

Results Driven: Having a proactive senseClear and strategic thinker; proven experience in translating strategies into actionable plansCapable of handling multiples projects / initiatives simultaneously and executing to completionChange Orientation: Able to adapt to changing demands and conditions.Able to adapt to changing role enabler on various projects and programs across the businessSelf-Awareness: Accepting responsibility for personal development and actions.Have clear objectives and strives to exceed themTakes ownership for personal career and skill development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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