A Manager of Customer Success is responsible for managing a team of Account Managers who convert seller leads (drive sales) and provide customized recommendations to educate 3p sellers on relevant tools, products, and services.

Key job responsibilities
The responsibilities of a Manager, Customer Success include but are not limited to:
1) Seller Acquisition: You will: • Drive and achieve sales targets for your team/territory. • Lead improvements to conversion by optimizing the sales funnel and pitch material Business Growth • Contribute to goal setting for your team to align with organizational goals.
2) Seller Growth: • Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. • Possess the ability to manage and deliver against complex goals where strategy is not defined • Ability to make tradeoffs between short term Seller needs and long-term strategic investment.
3) Team Leadership: • Manage a team of Customer Success Managers (~8 direct reports) • Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team • Implement and track key input metrics to measure your team’s success in driving growth for your customers and (evaluate the quality of the end-Customer experience. Use these metrics to guide your work and uncover hidden areas of opportunity. • Hold your team accountable, while helping remove blockers to success
4) Strategy and Program Management: Contribute to strategic plans and documents for the organization. • Partner with external teams including Category Management, Finance, Global Customer Success Management, and Central Support teams to align programs and initiatives to drive growth.