Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses?

As a Manager, Customer Success with Fashion & Fitness-Amazon Vendor Services (F2-AVS), you will lead a team of Customer Success Managers responsible for influencing growth across the businesses of Amazon’s top vendor partners while improving end-customer experience. You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills. You will help Customer Success Managers identify and execute new selection, merchandising, and operational improvements. You will own your team’s business growth, employee lifecycle, and team culture.

The Fashion & Fitness-Amazon Vendor Services (F2 AVS) Team works with Vendors who sell products in Apparel, Shoes, Luggage, Sunglasses, Jewelry, Watches, Sports , and Outdoors categories.

Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.


Key job responsibilities
Lead a team of Customer Success Managers.
Lead employee lifecycle, including interviewing, onboarding, training, performance management, and career development.
Set and manage end-to-end goals for your team in alignment with organizational goals.
Cultivate a team culture that optimizes for employee satisfaction while achieving goals.
Meet with vendors to understand concerns, double down on wins, and provide strategic oversight.
Partner with Customer Success Managers & internal stakeholders to develop joint vendor business plans.
Identify, action, and/or advise on how to improve business metrics that drive growth and improve customer experience.
Forecast and drive growth for Vendor enrollments.
Support CSM to ensure timely, accurate, and professional operational support to vendors.
Identify, solve, and scale process improvements across the team and organization.
Act as a point of escalation for issues, questions, and concerns.
Monitor & analyze vendor feedback to improve vendor experience.
Act as a thought leader to define success criteria and business needs of vendors .
Contribute to and lead creation of strategic plans and documents for the organization.
Contribute to operational planning to drive scalable solutions across the organization.
Partner with internal stakeholders, such as vendor management, merchant technology, and global account management teams, aligning programs and initiatives to drive growth.