Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

Join our exceptional team as a Manager, Customer Success in the Laboratory Chemicals Division (LCD). This is a key role within the Life Science Solution Group, providing abundant opportunities for career development and growth.

At LCD, we bring chemistry to life and enable our customers to achieve life-enriching results! With a strong commitment to delivering chemicals safely and efficiently, we aim to become the trusted partner for chemicals in the markets we serve.

The preferred candidate would be located in Fair Lawn, NJ, Bridgewater, NJ, or Philadelphia.

A Day in the Life

Lead a global team of key account customer experience specialists and customer service representativesPartner with Commercial to drive revenue growth and commercial success in all designated customer accountsProactively plan regular customer engagement and visit customers with Commercial as needed to understand customers’ demand, drive fleet optimization, and monitor/ensure critical metrics of the customer business review dashboard are metDrive continuous improvements of the FisherPak/returnable drum program in both NA and EMEAMonitor customer performance and partner with Commercial to take actions accordinglyMobilize internal resources, including Commercial, Operations, Supply Chain, and management to address customer needs/problems, ensure timely delivery, and deliver exceptional customer service for both new and existing customersDrive and implement technology solutions to improve the overall customer experience and leverage Practical Process Improvement (PPI) methodology to continue streamlining internal/external processesCollaborate with Product Management to identify customer-specific growth opportunities, develop application-specific solution offerings, and achieve revenue/profitability targets as a team

Keys to Success

Education

Bachelors Degree required.

Experience

2 years of experience in business management, customer service, commercial operations, supply chain, or a related experience.Prior experience in team management, subject matter expertise, or tean mentorship preferred.

Knowledge, Skills and Abilities

Exceptional relationship building and collaboration skills are key for this roleStrong interpersonal and communication skillsExceptional analytical capability and problem solving skillsAbility to work in a team environment and influence others to achieve resultsProject management skills, ability to multi-task, prioritize, and address customer needs in a timely mannerWillingness to travel up to 30% domestic and international

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!