We are currently seeking a Design Program/Operations Manager to join our Risk and Audit Design team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities.
The Risk and Audit Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. The Design Operations Manager will be the dedicated operations support for a team of 25+ Design associates, supporting a Senior Director in managing day-to-day operations, hiring and financial oversight, strategic planning, portfolio execution, and program management of key, high-level projects. This role will work a combined operations team, directly reporting to the Chief of Staff for the Enterprise Developer, Associate, and Accelerator Design Team (EDAA.xd. We are looking for someone who can help guide leaders, make decisions, and work autonomously in a fast-paced environment. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Leading the business side of the design process for products and services, from concept to delivery
Partnering with design leads to coordinate and prioritize initiatives and resources, including resource planning and allocation
Encouraging innovation and helping shape and manage effective and efficient design teams
Advocating for prioritization of design centered product enhancements grounded in research and analysis
Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs
Participating in the design process (e.g., stakeholder interviews, research, analysis, and work session facilitation) as necessary
Driving momentum by keeping the overall work portfolio and team on track
Working with partners and teams across various geographies and facilitating workflow of co-located groups
Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice
Stakeholder and Team Management
Comfortable managing cross-channel experiences
Comfortable working with Product and Tech partners of varying levels
Facilitating and owning cross-functional stakeholder and team meetings
Tracking and establishing work tracking and delivery methodologies
Familiarity working with design or creative teams
Familiarity with agile principles, project management methodologies and tools
Discovery & Delivery
Overseeing the strategic and tactical prioritization of design initiatives and workflows
Determining and implementing process improvements
Maintaining a well managed design team and project oversight by:
Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)
Managing changes to scope, design, and delivery schedules to meet business needs with available resources
Managing budgets, forecasting and scoping of new engagements
Communicating status, issues, and forecasts to stakeholders and ensuring work is aligned to company, organizational, and team imperatives and goals
Monitoring and balancing overall project health and team satisfaction
Creating and managing team and cross collaboration processes
Creating and implementing measurement plans and ensuring quality for successful delivery
Basic Qualifications
At least 5 years of experience with program, project management, producing, or scrum
Bachelors Degree or Military Experience
Experience with Google Suite applications
Preferred Qualifications
Masters Degree
At least 2 years of experience leading operations teams
PMP or Six Sigma certification
Experience with Jira or Confluence
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Manager, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).