Job Description

MANAGER, DLC DIRECT, Information Systems and Technology (IS&T), to serve as a liaison and trusted partner to the MIT community to ensure the successful achievement of the team’s goals.  Will play a critical role in ensuring the development and maintenance of collaborative relationships with cross-functional IS&T teams and departments, labs, centers, and institutes (DLCIs) across MIT; manage and foster a customer-focused team that will increase customer satisfaction, deepen client relationships, and effectively manage the expectations of a diverse customer base while ensuring continued success of team operations; and ensure daily ticket resolution and management while continuously reviewing current work methodologies to identify and implement new modes of operations, resources, and/or processes. 

A full job description is available here.