Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Employee Relations Advisor

Overview:
Mastercard is looking for a Manager, Employee Relations Advisor to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.
This position will be based in Sao Paolo, Brazil.

Role:
•\tAssist in the administration of our performance management process.
•\tProvide support to employees and managers in understanding and using performance management tools and systems.
•\tRespond to employee and manager inquiries regarding performance issues, providing guidance and support.
•\tAssist in the resolution of employee conflicts and performance-related concerns.
•\tParticipate in investigations related to performance issues and employee complaints.
•\tHelp to ensure that performance evaluations are completed accurately and on timely.
•\tAssist in the preparation of performance-related documentation, including Coaching Plans.
•\tHelp coordinate training sessions for managers on performance management best practices.
•\tProvide advice to People Business Partners, managers and employees about company policies and processes.
•\tPartner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues.
•\tEstablish strong cross-functional relationships at all levels and geographies.
•\tDemonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.
•\tDemonstrate expected behaviors; identify and escalate issues in an appropriate and timely manner.


All About You:
•\tStrong analytical/fact based decision-making skills combined with the ability to think innovatively.
•\tKnowledge of applicable Employee Relations policies/procedures and business practices.
•\tGeneral knowledge of applicable employment laws and regulations.
•\tAbility to work in a global, matrixed, and complex business.
•\tDemonstrates superior judgment and ability to effectively partner and influence across the organization.
•\tAbility to handle sensitive and confidential information with discretion.
•\tAbility to multi-task in a fast-paced environment with composure.
•\tStrong organizational/time management skills.
•\tExcellent verbal and written communication skills.
•\tExcellent interpersonal skills with demonstrated patience, tact, and respect.
•\tExceptional detail and follow-up skills.
•\tFluency in Portuguese and Spanish (both written and spoken) is required.
•\tProficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
•\tBachelor's Degree required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.