Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Workday’s Consulting teams are driven by a passion for our products and the success of our customers in implementing our best in class cloud solutions. We’re a diverse group of people, with an invaluable mix of experience and backgrounds, located across multiple locations within the region.

We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone. We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

About the Role

The Manager, Engagement Management (Services) will be an expert with the Workday Deployment Methodology and manage a team of Engagement Managers through large to complex global deployments. In this role, you will use broad expertise to resolve multiple complex issues in creative and effective ways and monitor the team’s project delivery. This role will partner with Workday Delivery leadership to ensure successful customer deployments, solution delivery, and issue management. You will also support executive level expectations by providing internal recommendations to management, based on field experience, to enhance operational excellence and the Workday Deployment. 

El gerente de Gestión de compromiso (Servicios) debe ser experto en la metodología de implementación de Workday y deberá liderar un equipo de gerentes de Compromiso en implementaciones globales de gran envergadura y complejidad. En esta función, deberá utilizar su amplia experiencia para resolver diversos problemas complejos de manera creativa y eficaz, y supervisar la ejecución de los proyectos del equipo. Deberá colaborar con el liderazgo de Workday Delivery para garantizar el éxito de las implementaciones de clientes, la entrega de soluciones y la gestión de problemas. También deberá apoyar las expectativas a nivel ejecutivo, y brindará recomendaciones internas a la dirección, con base en su experiencia en el área, para mejorar la excelencia operativa y la implementación de Workday. 

 

Within Workday deployments, Engagement Managers will drive the client implementation and will be involved in the development of several key project deliverables (e.g., charter, project/staffing plan, issue logs, etc.) and work with the Client project manager to resolve issues that stand in the way of project success. The Engagement Manager will also be responsible for managing to the agreed upon budget and delivering the project profitably.

Dentro de las implementaciones de Workday, los gerentes de Compromiso deberán liderar la implementación para el cliente y participará en el desarrollo de varios entregables clave del proyecto (p. ej., estatutos, plan de proyecto/dotación de personal, registros de problemas, etc.), y deberá trabajar con el gerente de proyectos del cliente para resolver los problemas que puedan obstaculizar el éxito del proyecto. También será responsable de gestionar el presupuesto acordado y garantizar la rentabilidad del proyecto.

Responsibilities include:

Energetically recruit, develop, lead, and retain a diverse team of engagement managers supporting Workday implementations.

Promote a team-oriented, ambitious, and innovative work environment while maintaining and continuously improving the engagement manager onboarding, performance management, and career development process.

Collaborate with delivery leadership to effectively staff engagements and build the skills vital to engagement managers.

Provide guidance and mentoring to engagement managers and drive team and individuals to provide the best customer satisfaction in the industry to deliver on customer satisfaction, references, revenue utilization, and margin objectives.

Become knowledgeable in the Workday product, methodology, and customer requirements by actively providing consulting services and working closely with the project teams.

Ensure engagement managers are adhering to the activities, processes, and procedures outlined in Workday's Implementation Methodology.

Contribute to the strategic direction of the organization through leading and participating in internal initiatives.

Las responsabilidades incluyen:

Reclutar, desarrollar, liderar y retener de manera enérgica un equipo diverso de gerentes de Compromiso que apoyen las implementaciones de Workday.

Fomentar un entorno laboral orientado al trabajo en equipo, ambicioso e innovador, mientras se actualiza y mejora continuamente el proceso de incorporación, la gestión del rendimiento y el desarrollo profesional de los gerentes de Compromiso.

Colaborar con el liderazgo de entrega para asignar personal eficazmente a los proyectos y desarrollar las habilidades clave necesarias para los gerentes de Compromiso.

Brindar asistencia y mentoría a los gerentes de Compromiso e impulsar al equipo y los individuos para ofrecer la mejor satisfacción al cliente en el sector y cumplir con los objetivos de márgenes, la satisfacción del cliente, las referencias y la utilización de ingresos.

Adquirir conocimiento sobre el producto, la metodología y los requisitos del cliente de Workday mediante la prestación activa de servicios de consultoría y colaborando estrechamente con los equipos de proyecto.

Garantizar que los gerentes de Compromiso sigan las actividades, los procesos y los procedimientos establecidos en la metodología de implementación de Workday.

Contribuir a la dirección estratégica de la organización mediante el liderazgo y la participación en iniciativas internas.

About You

Basic Qualifications

10+ years of experience project managing Medium and/or Large Enterprise ERP implementations 

Prior consulting experience either as an internal consultant or with a consulting/software company.

3+ years of experience leading teams as a people manager and/or leading an implementation team working with Workday, SAP, Oracle, PeopleSoft or similar cloud based applications.

Experience implementing or working with Workday, SAP, Oracle, Taleo, PeopleSoft, ADP, UKG or similar applications.

Solid understanding with at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar business experience.

Bachelor's degree or equivalent experience required

It is essential to be bilingual in Spanish and English

Cualificaciones básicas

10 años o más de experiencia en la gestión de proyectos de implementaciones de ERP en empresas medianas y grandes. 

Experiencia previa en consultoría, ya sea como consultor interno o en una empresa de consultoría o software.

3 años o más de experiencia liderando equipos como gerente con personal a cargo o liderando un equipo de implementación trabajando con Workday, SAP, Oracle, PeopleSoft o aplicaciones similares basadas en la nube.

Experiencia en la implementación de Workday, SAP, Oracle, Taleo, PeopleSoft, ADP, UKG o aplicaciones similares, o haber trabajado con ellas.

Conocimientos sólidos en al menos una de las siguientes áreas de negocio de ERP: Finanzas, HCM, Nómina, Adquisición de Servicios o experiencia en áreas de negocio similares.

Es obligatorio contar con título universitario o experiencia equivalente.

Bilingüe en español e inglés (excluyente).

Other Qualifications

Strong consulting, organizational, project management, and interpersonal skills

Critical thinker & innovator with the ability to bring new ideas to life

Self-starter with proven ability to thrive and excel in a fast-paced, dynamic environment with high performance expectations

Strong team player, committed to high quality delivery

Structured, organized, and disciplined, and able to prioritize and handle multiple tasks simultaneously

Excellent written and oral communication skills

Ability to travel up to 20% of the time

Otras cualificaciones

Habilidades sólidas interpersonales y en consultoría, organización, gestión de proyectos.

Pensamiento crítico e innovador, con capacidad de llevar a la práctica ideas nuevas.

Proactividad y habilidad demostrada para prosperar y sobresalir en un entorno dinámico y de ritmo rápido, con altas expectativas de rendimiento.

Gran espíritu de equipo y compromiso para entregar resultados de alta calidad.

Persona estructurada, organizada y disciplinada, capaz de establecer prioridades y gestionar múltiples tareas de manera simultánea.

Excelente habilidades de comunicación escrita y oral.

Disponibilidad para viajar hasta el 20 % del tiempo.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!