It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud environmentAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

Proofpoint is looking for a self-starting, responsible, action-oriented, and highly motivated individual to lead our growing Enterprise Services team. The mission of Enterprise Services is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. The Enterprise Services Manager will be responsible for leading and training a team of Technical Account Managers. This is a technical leadership role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.  Successful candidates will have an excellent technical and security software foundation, as well as people management experience and staff development skills.

This role may require up to 25% travel, usually less.

Your day-to-day

Management:

Work collaboratively with other groups, including Professional Services, Support, Sales, Engineering, and Product Management to ensure effective operation of our team and ensure ongoing customer satisfactionFormulate best practices for presentations, quarterly reports, and health checks as well as overall TAM strategyBe a thought leader on the value of the Premium Support offering and assist in the development of sales strategy and program objectivesAll aspects of personnel management including recruiting/hiring, development, training and delivering annual reviewsProvide feedback and direction, both positive and constructive in a timely and effective mannerBuild a strong team and provide satisfaction among your team and customerProvide technical leadership and communications to senior staff during service availability issues and other critical events such as major upgrades and migrations

Technical Leadership:

Provide ongoing and proactive technical leadership and support to Proofpoint’s largest and most strategic customers with little direction. Our TAMs are assigned to largest and most complex customers most critical to Proofpoint’s success as a company.Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.Along with the assigned TAM, meet regularly with strategic clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.Maintain practical technical knowledge of Proofpoint’s product suite and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues.

What you bring to the team

Bachelor’s degree or equivalent experience8+ years of industry experience in an client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areasVery strong customer service and excellent communications skills, both written and oralA history of successfully leading and directing technical staff through crisis situationsAdaptable and willing to learn new technologiesKnowledge of project management and strong time management skillsAbility to effectively work in a team environment as well as independently

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 132,160.00 - 207,680.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 109,410.00 - 171,930.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 98,700.00 - 155,100.00 USD