Manager, FSPG We're hiring! We are looking for a Manager to join our FSPG team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsible for the overall broking support, assist in driving new business growth and administration of the broking duties in centralization of all transactional processing and ensuring accuracy, completeness and timeliness of all assigned tasks. Deliver Financial & Business Growth Objectives + Focus on increasing existing market share and driving growth on the FSPG Portfolio year on year + To have oversight of the renewal business portfolio of the FSPG department. + To conduct placements and renewal presentations to existing clients. + To ensure renewal retention in excess of 95% + To strive for organic growth / cross selling / upselling of 5% from prior year + To complete monthly reporting (RE and PCE) and to contribute to budget planning. Client Management/Satisfaction + Drive and meet client service, claims management and advocacy on existing clientele and new client acquisitions objectives. + Develop and expand on existing client’s portfolio. + Provide risk advisory and consultancy to existing clients and prospects/new clients relating to FSPG and Cyber solutions. + Identifying client needs and requirements and tailor insurance business solutions to client’s needs. + Contributing to material insights, collaterals, whitepaper in FSPG and Cyber areas of solutions + Build broking and placement strategies with Carriers/Insurers + Work with Insurers on tailored insurance solutions as client’s advocate Aon OpEx metrics + Ensure compliance in the areas of Aon Client Promise, Asia Brokers Guide, Contract Penetration and Certainty, Data Quality Management, Invoice Performance, Overdue Renewals, Time Recording System, Standard Commission Grid variance approval/escalation process, Fee Review Process. + Ensure improvement of Receivables >60days through local KPI setting and continue to complete timely and accurate monthly / quarterly reporting i.e. forecast, pre-close estimate, revenue walk. + Ensure Client Profitability, further reduce impact of profit destroyers (profitability scorecard and escalation process) Execute Aon United Blueprint + Deliver Aon United – support Aon United Growth Plays + Support in country Aon Business Services (ABS) agenda. Work closely with CPU team on invoicing and various processing functions for FSPG Solutions lines and enforce data quality management. + Aon Colleague Mission / AIM – shaping a high-performing Aon United culture: + Build talent pipeline and bench strength in country and drive succession planning for key roles within the team (AIM, Aon IQ platform, My Learning) + Career development planning for high potentials + Participation of local and regional training and development initiatives, including Aon Client Management, Aon Signature Programs, Talent Engagement initiatives, Empower Results event and the like. + Enhance ‘Sales & Client Focus’ culture including sales competency development and new initiatives to drive sales growth Skills and experience that will lead to success Education & Qualifications / Expected Experiences + A degree in any discipline – preferably LL.B, Economics, Actuarial Science, Business Administration or ACII + Mature individual with at least 3-5 experience in the Insurance industry as broker and/or underwriter + Fluent in English and proficient in Bahasa Malaysia + Operationally efficient and sound Skills & Knowledge + Must have technical knowledge in Financial Specialties insurance + Demonstrate proactive-ness and driven attitude in past work + Experience in scheme management and large complex risks will be an added advantage + Good understanding of insurance across all lines + Independent, positive personality + Excellent communication and interpersonal skills + Good computer skills with knowledge of Microsoft Office application How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com 2558187 Manager, FSPG We're hiring! We are looking for a Manager to join our FSPG team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsible for the overall broking support, assist in driving new business growth and administration of the broking duties in centralization of all transactional processing and ensuring accuracy, completeness and timeliness of all assigned tasks. Deliver Financial & Business Growth Objectives + Focus on increasing existing market share and driving growth on the FSPG Portfolio year on year + To have oversight of the renewal business portfolio of the FSPG department. + To conduct placements and renewal presentations to existing clients. + To ensure renewal retention in excess of 95% + To strive for organic growth / cross selling / upselling of 5% from prior year + To complete monthly reporting (RE and PCE) and to contribute to budget planning. Client Management/Satisfaction + Drive and meet client service, claims management and advocacy on existing clientele and new client acquisitions objectives. + Develop and expand on existing client’s portfolio. + Provide risk advisory and consultancy to existing clients and prospects/new clients relating to FSPG and Cyber solutions. + Identifying client needs and requirements and tailor insurance business solutions to client’s needs. + Contributing to material insights, collaterals, whitepaper in FSPG and Cyber areas of solutions + Build broking and placement strategies with Carriers/Insurers + Work with Insurers on tailored insurance solutions as client’s advocate Aon OpEx metrics + Ensure compliance in the areas of Aon Client Promise, Asia Brokers Guide, Contract Penetration and Certainty, Data Quality Management, Invoice Performance, Overdue Renewals, Time Recording System, Standard Commission Grid variance approval/escalation process, Fee Review Process. + Ensure improvement of Receivables >60days through local KPI setting and continue to complete timely and accurate monthly / quarterly reporting i.e. forecast, pre-close estimate, revenue walk. + Ensure Client Profitability, further reduce impact of profit destroyers (profitability scorecard and escalation process) Execute Aon United Blueprint + Deliver Aon United – support Aon United Growth Plays + Support in country Aon Business Services (ABS) agenda. Work closely with CPU team on invoicing and various processing functions for FSPG Solutions lines and enforce data quality management. + Aon Colleague Mission / AIM – shaping a high-performing Aon United culture: + Build talent pipeline and bench strength in country and drive succession planning for key roles within the team (AIM, Aon IQ platform, My Learning) + Career development planning for high potentials + Participation of local and regional training and development initiatives, including Aon Client Management, Aon Signature Programs, Talent Engagement initiatives, Empower Results event and the like. + Enhance ‘Sales & Client Focus’ culture including sales competency development and new initiatives to drive sales growth Skills and experience that will lead to success Education & Qualifications / Expected Experiences + A degree in any discipline – preferably LL.B, Economics, Actuarial Science, Business Administration or ACII + Mature individual with at least 3-5 experience in the Insurance industry as broker and/or underwriter + Fluent in English and proficient in Bahasa Malaysia + Operationally efficient and sound Skills & Knowledge + Must have technical knowledge in Financial Specialties insurance + Demonstrate proactive-ness and driven attitude in past work + Experience in scheme management and large complex risks will be an added advantage + Good understanding of insurance across all lines + Independent, positive personality + Excellent communication and interpersonal skills + Good computer skills with knowledge of Microsoft Office application How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com