As Amazon's internal Customs House Brokerage Manager at INLT, you will be leading our team of customs brokers and entry writers to ensure the timely and accurate clearance of goods through customs. This includes managing daily operations, compliance, problem solving, and serving as the Customs Brokerage point of contact for Amazon's internal and external Customers. As INLT's CHB Operations team leader you will be responsible for the overall management, growth and development, continuous improvement and delivering outcomes that drive a high-quality customer experience.

Key job responsibilities
- Oversee the daily operations of the customs brokerage department, and support staff
- Develop, implement and drive continuous improvement to deliver high-quality customer experience
- Ensure that KPIs are being met or exceeded
Ensure compliance with all relevant customs regulations, tariffs, and trade agreements
Develop and implement efficient customs clearance processes to ensure shipments are managed against appropriate timelines and expectations
- Serve as the primary point of contact for clients, providing expert advice on customs compliance, classification, valuation, and documentation requirements
- Monitor changes in customs regulations and industry trends and update internal policies and procedures accordingly
- Conduct regular audits and reviews to identify areas for improvement and ensure adherence to compliance standards
- Collaborate with internal departments, such as logistics, finance, and legal, to streamline cross-border trade processes and resolve issues effectively
- Build and maintain strong relationships with customs authorities, freight forwarders, carriers, and other relevant stakeholders
- Provide training and guidance to team members to enhance their knowledge and skills in customs brokerage operations