Job Summary: Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. ​ Responsibilities: Oversee entire Guest Services and Crew Services operationImplement all policies, procedures and activities related to the efficient and effective operation of the Guest Services departmentSupport the team which includes Guest Services Managers, Job Schedulers, Clearance Officer, Onboard Sales Manager, Concierge, Crew Services Manager, and Groups and Weddings ManagerProvide leadership, mentoring and development, communication and recognition for allMonitor crew excellence and guest satisfaction performance of the department and constantly strive to enhance the guest experienceAssist as a liaison with the Port Agents embarkation, Immigration and Customs OfficialsTrack problem resolution, Guest Service Recovery, voyage incident reports; identify trends and initiate changes when applicableExecute clearance responsibilities as defined by the arriving port and supervise Embark/Debark Process in home portsEnsure timely transmission of ENOA and related Immigration SystemsActively participate in all Island job responsibilities associated with position and line of business as advised by DCL leadershipFollow all company set policies and procedures, along with all maritime and ship rules, regulations and proceduresParticipate in Emergency Duties as specified in the ship Assembly Plan Basic Qualifications: Minimum 5 years recent experience in Guest Services/Front Desk (senior) Leadership/Department Head, within the last 7 years\\Large, luxury ships experience REQUIREDKnowledge of Crew Services operationsExcellent leadership skills, passionate about team building, motivation, innovation, communication and service delivery process designImmigration and CBP clearance knowledgeBe able to speak, read and write proficient EnglishEnjoy working in a high-volume, fast-paced, guest-service oriented environmentAppreciate diversity among guests and crew Additional Information:

This is a SHIPBOARD role.

Applicants must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vesselBe committed to the position you are applying for at least 2-3 contracts before a transfer or promotionBe willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly PlanBe willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their controlBe willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practicesBe willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environmentBe comfortable living in a confined space with strict rules and regulationsAdhere to a structured lifestyle, personally and professionally

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)Complete a pre-employment medicalObtain a criminal background checkBring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.