Manager, HCM/WFM Function Support
Who we are:
At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.
What you’ll do:
The Manager, People Services & WFM Function Support, manages the provision of technical support for the HCM system, addressing user issues, troubleshooting problems, and resolving system errors or bugs.
Responsibilities:
Manage the provision of technical support for the People Services system, addressing user issues, troubleshooting problems, and resolving system errors or bugs. Collaborate with the IT team and vendors to plan and execute system upgrades, patches, and enhancements including testing new system functionalities and ensuring a smooth transition. Work closely with the HR team and system administrators to configure the People Services system according to the organization's requirements which may involve creating custom workflows, setting up security roles, and defining data fields. Serve as the main point of contact for People Services system vendors, managing relationships, and coordinating support requests or escalations. Identify areas for process improvement and recommend system enhancements or automation opportunities to streamline HR processes and increase efficiency. Writes, maintains, and supports a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Collaborates with Talent, Benefits, and other HRIS teams on a variety of projects, including pro-gram design, analysis, budgeting, and implementation of new programs. Resolves problems, recommending solutions or alternate methods to meet business needs, builds efficiencies and drives optimization. Recommends process improvements, innovative solutions, and ways to remain compliant with policy and legal changes. Works directly with internal customers to help troubleshoot issues. Identifies areas needed for extra training or communication, including system or process updates. Initiates efforts and procedures to maintain data integrity, troubleshoot and recommend solutions. Maintains strictest confidentiality in all work aspects and ensures continuing data integrity. Maintain regular and reliable attendance. Perform other duties as assigned.What you’ll need:
Education: Bachelors Degree required, preferably in the areas of computer science, information technology, soft-ware engineering, or a related field. Masters Degree (preferred).
Experience: 8+ years of Experience preferably in the areas of computer science, information technology, soft-ware engineering, or a related field. Masters Degree (preferred). Experience being part of a shared service organization.
Why choose us:
As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.
Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran