**Req Number** 149431 Job Description Plans, organizes, and directs team members and activities in support of HR including oversight of inquiries and requests from Northwell team members and business units. Coordinates, develops, and implements new centralized processes and initiatives that drive and improve employee experience and operational efficiency in partnership with HR leaders. Advises and recommends process improvements and solutions across HR. Job Responsibility 1.Provides leadership to team members and supervisors by communicating and guiding toward achieving department objectives. 2.Conducts briefings and departmental meetings; maintains frequent contact with other managers. 3.Works to develop and drive performance metrics and KPI's that enable efficiency and an exceptional customer experience. 4.Provides direction and guidance to exempt specialist and/or supervisory personnel who exercise significant latitude and independence in their assignments. 5.Links and executes Human Resources policies and procedures supporting HR strategies. 6.Supports the development of team member support and experience strategies, programs, and policies. 7.Develops, communicates, and builds consensus for goals in alignment with system. 8.Decisions typically relate to resources, approach, and tactical operations for projects and initiatives involving own departmental area. 9.Exercises independent judgement within specific guidelines and procedures to determine actions for moderately complex issues. 10.Regularly collaborates with leadership and others outside of own function. 11.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification + Bachelor's Degree or equivalent combination of education and related experience + 6-8 years of relevant experience and 2-5 years of leadership / management experience, required. + Customer Service background/experience, preferred. + Prior experience with Avaya platform, preferred. + Prior experience with Call Center environment and improving call center KPIs, preferred. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). The salary range for this position is $98,300-$170,100/year It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.